Xerox 8560MFP Evaluator Guide - Page 13

Section 2: Evaluating Multifunction Systems Evaluate Reliability Productivity relies on tools that do their job day-in and day-out. Consider how often you need to intervene with the machine to replace paper or other consumables or to clear jams or other problems. How easy are those interventions and how long is the device typically down? If outside assistance is required, how easy is it to arrange and how long do you have to wait? Has the device been tested and certified by independent industry participants? How the phaser 8560MFP exceeds the reliability requirement: Day to Day Operation Easy-to-load solid ink contributes to the reliable daily operation of the Phaser 8560MFP. Loading solid ink sticks into the printer is as easy as reloading a stapler, and you can top off the ink supply without interrupting a print job or having to wait until the ink runs completely out. If you do run into an issue that needs attention, whether it's paper that needs replenishment or a door that was left open, PrintingScout technology will proactively alert you to the interruption and prompt you with instructions on how to resolve the issue. By proactively instructing you on how to solve issues, and allowing you to keep supplies full at all times, the Phaser 8560MFP helps you avoid downtime and maintain productivity. Xerox also provides an online resource for troubleshooting and technical information called PhaserSMART (www.phasersmart.com). Via the Internet and with your permission, PhaserSMART gathers information stored on your printer to diagnose technical issues and collect relevant solutions from the Xerox Knowledge Base. If PhaserSMART can't resolve your issue, it will help you connect with a local Authorised Service Provider or open a support request with Xerox Customer Support. Service and Support Building on the reliability that is engineered into the Phaser 8560MFP, Xerox has trained and developed a sophisticated service-delivery network that is capable of helping you maintain your equipment, address issues that you may encounter with your equipment, and train you and your users on how to get the most out of your equipment. Compliance and Certifications The Phaser 8560MFP has been evaluated for functionality and quality by a number of independent entities and has been awarded the following certifications: • Certified to UL 60950-1/CSA 60950-1-03, 1st Edition • Canada ICES-003 Class A • EN 60950-1 • EN 55022, Class A • RoHS Directive 2002/95/EC • FCC Part 15, Class A • Low Voltage Directive 73/23/EEC • EMC Directive 89/336/EEC • EN 55024 • GOST Xerox Phaser 8560MFP Evaluator Guide 13