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1996 Chevrolet Suburban Owner's Manual - Page 469

1996 Chevrolet Suburban Manual

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'To file aclaim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN), and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors. We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will the complaint serving as an intermediary between you attempt to resolve and Chevrolet. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitratorwill make a decision which you may accept or reject. If you accept the decision, GMwill be bound by that decision. The entire dispute resolution procedure should ordinarily take about forty days from the time you file a claim until a decision is made. Some statelaws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5 100 or the Chevrolet Customer Assistance Center at 1-800-222-1 020. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could causeinjury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it findsthat a safety defect exists in a group of vehicles, it may order arecall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 8-4

Section	Page
Table of Contents	6
Seats and Restraint Systems	16
Seats and Seat Controls	16
Safety Belts: They’re for Everyone	33
Why Safety Belts Work	34
Here Are Questions Many People Ask About Safety Belts - and the Answers	36
Supplemental Inflatable Restraint System	44
Safety Belt Use During Pregnancy	49
Right Front Passenger Position	49
Children	55
Child Restraints	56
Larger Children	62
Checking Your Restraint Systems	65
Replacing Seat and Restraint System Parts After a Crash	65
Features & Controls	68
Keys	68
Door Locks	73
Keyless Entry System	75
Theft	77
New Vehicle “Break-ln”	78
Ignition Switch	79
Starting Your Engine	80
Automatic Transmission	87
Five Speed Manual Transmission	90
Locking Rear Axle	92
Parking Brake	93
Parking Over Things That Burn	97
Engine Exhaust	98
Windows	102
Horn	105
Tilt Wheel	106
Multifunction Lever	106
Windshield Wipers	108
Mirrors	119
Sun Visors	122
Cigarette Lighter/Ashtrays	124
Storage Compartments	125
Instrument Panel	134
Warning Lights and Indicators	136
Comfort Controls & Audio Systems	156
Comfort Controls	156
Heater Controls	156
Air Conditioning Controls	157
Ventilation System	163
Audio Systems	164
Setting the Clock (Audio Systems without AUTO TONE System)	164
Setting the Clock (Audio Systems with AUTO TONE System)	165
How to Operate Your ETR AM-FM Stereo Audio System	165
How to Operate Your ETR AM-FM Stereo Audio Cassette System	167
How to Operate Your ETR , AM-FM Stereo Audio Cassette ATC System	169
How to Operate Your ETR AM-FM Stereo Audio Compact Disc ATC System	174
Remote Cassette Player -ETR AM-FM Stereo Audio Compact Disc ATC System	180
Understanding Radio Reception	181
Care of Your Cassette Player and Tapes	182
Fixed Mast Antenna	183
Your Driving and the Road	184
Defensive Driving	184
Drunken Driving	185
Control of a Vehicle	187
Braking	188
Steering	190
Off-Road Driving with Your Four-wheel Drive Vehicle	195
Driving In Mud, Sand, Snow, or Ice	204
Driving at Night	206
Driving in the Rain	207
City Driving	209
Freeway Driving	210
Hill and Mountain Roads	212
Winter Driving	214
Towing a Trailer	222
Problems on the Road	234
Hazard Warning Flashers	234
Jump Starting	235
Towing Your Vehicle	240
Engine Overheating	242
If a Tire Goes Flat	257
If You’re Stuck: In Sand, Mud, Ice or Snow	274
Service & Appearance Care	278
Service	278
Fuel	279
Checking Things Under the Hood	290
Hood Release	290
Engine Oil	291
Air Cleaner	302
Automatic Transmission Nuid	303
Rear Axle	308
Engine Coolant	310
Power Steering Fluid	316
Windshield Washer Fluid	317
Brake Master Cylinder	318
Battery	322
Bulb Replacement	323
Exhaust System	330
Tires	331
Appearance Care	339
Vehicle Identification Number	349
Service Parts Identification Label	351
Add-on Electrical Equipment	351
Fuses and Circuit Breakers	352
Maintenance Schedule	364
Introduction	364
Your Vehicle and the Environment	364
How This Section is Organized	365
Part A: Scheduled Maintenance Services	366
Using Your Maintenance Schedule	366
Selecting the Right Schedule	366
Part B: Owner Checks and Services	455
Part C: Periodic Maintenance Inspections	459
Part D: Recommended Fluids and Lubricants	460
Part E: Maintenance Record	463
Customer Assistance Information	466
Customer Satisfaction Procedure	466
Customer Assistance for the Hearing or Speech lmpaired (TDD)	468
GM Participation in BBB AUTO LINE - Alternative Dispute Resolution Program*	468
REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT	469
REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT	470
REPORTING SAFETY DEFECTS TO GENERAL MOTORS	470
Chevrolet Roadside Assistance Program	470
Canadian Roadside Assistance	472
Courtesy Transportation	472
Service and Owner Publications	473

Match case Limit results 1 per page

‘To

file

a claim,

you

will be asked to provide your name and address, your

Vehicle Identification Number (VIN), and

statement

the nature of your

complaint. Eligibility is limited by vehicle age and mileage, and other

factors.

We prefer you utilize the Customer Satisfaction Procedure before you resort

to AUTO LINE, but

you

may contact

the

BBB

at any time. The

BBB

will

attempt

resolve

the

complaint

serving

an intermediary between

you

and Chevrolet.

this mediation is unsuccessful, an informal hearing will be

scheduled where eligible customers may present their case to an impartial

third-party arbitrator.

The

arbitrator will make a decision which you

may accept or reject. If you

accept the decision,

GMwill be bound by that decision. The

entire

dispute

resolution procedure should ordinarily take about forty days from the

time

you file

claim

until a decision is made.

Some

state laws may require you

use this program before filing

claim

with a state-run arbitration program or in the courts. For further

information,

contact

the BBB at

1-800-955-5

100 or the Chevrolet

Customer Assistance Center at 1-800-222-1

020.

REPORTING

SAFETY

DEFECTS

THE

UNITED STATES

GOVERNMENT

you believe that your vehicle has a defect which could

cause

crash

could

causeinjury

death,

you

should immediately inform the National

Highway Traffic

Safety

Administration (NHTSA),

addition

notifying

General Motors.

If NHTSA receives similar complaints,

may open an investigation, and if

finds that

safety defect exists in a group of vehicles, it may order

a recall

and remedy campaign. However, NHTSA cannot become involved

individual problems between

you,

your dealer, or General Motors.

To contact NHTSA,

you

may either call the Auto Safety Hotline toll-free at

1-800-424-9393 (or 366-0123

the

Washington,

D.C.

area)

or write

to:

NHTSA,

U.S.

Department of Transportation

Washington, D.C. 20590

You

can also obtain other information about motor vehicle safety from the

Hotline.

8-4