1998 Chevrolet Cavalier Owner's Manual - Page 378

We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS Procedure before you resort AUTO LINE, but you to TO THE UNITED STATES may contact theBBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary. If GOVERNMENT this mediation is unsuccessful, an informal hearing will If you believe that your vehicle has a defect which could be scheduled where eligible customers may present their or cause a crash could cause injury or death, you should case to an impartial third-party arbitrator. immediately inform the National Highway Traffic The arbitrator will make a decision which may you Safety Administration (NHTSA), in addition to GM accept or reject. If you accept the decision, will be notifying General Motors. bound by that decision. The entire dispute resolution If NHTSA receives similar complaints, may open an it procedure should ordinarily take about 40 days from the investigation, and if it finds that a safety defect exists in is time you file a claim until a decision made. a groupof vehicles, it may order a recall and remedy Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5 100 or the Chevrolet Customer Assistance Center at 1-800-222- 1020. campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety (or Hotline toll-free at 1-800-424-9393 366-0123 in the Washington, D.C. area)or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. 8-10