2003 Chevrolet Venture Owner's Manual - Page 462

Roadside Assistance Program To enhance Chevrolet's strong commitment to customer satisfaction, Chevrolet is excited to announce the establishment of the Chevrolet Roadside Assistance Center. As the owner of a 2003 Chevrolet, membership in Roadside Assistance is free. Roadside Assistance is available 24 hours a day, 365 days a year, by calling 1-800-CHEV-USA (243-8872). This toll-free number will provide you over-the-phone roadside assistance with minor mechanical problems. If your problem cannot be resolved over the phone, our advisors have access to a nationwide network of dealer recommended service providers. Roadside membership is free; however some services may incur costs. Roadside offers two levels of service to the customer, Basic Care and Courtesy Care: Roadside Basic Care provides: Toll-free number, 1-800-CHEV-USA (243-8872), text telephone (TTY) users, call 1-888-889-2438 Free towing for warranty repairs Basic over-the-phone technical advice Available dealer services at reasonable costs (i.e., wrecker services, locksmith/key service, glass repair, etc.) Roadside Courtesy Care provides: Roadside Basic Care services (as outlined previously) Plus: FREE Non-Warranty Towing (to the closest dealer from a legal roadway) 0 FREE Locksmith/Key Service (when keys are lost on the road or locked inside) FREE Flat Tire Service (spare installed on the road) FREE Jump Start (at home or on the road) FREE Fuel Delivery ($5 of fuel delivered on the road) 0 Chevrolet offers Courtesy Transportation for customers needing warranty service. Courtesy Transportation will be offered in conjunction with the coverage provided by the Bumper-to-Bumper New Vehicle Limited Warranty to eligible purchasers of 2003 Chevrolet passenger cars and light duty trucks. (See your selling I U G U I ~ I UI rlrrmlnr g A V Ahtn;lr. \ U b L u l l U . ~ Courtesy Care is available to retail and retail lease customers operating 2003 and newer Chevrolet vehicles for a period of 3 years/36,000 miles (60 000 km), whichever occurs first. All Courtesy Care services must be pre-arranged by Chevrolet Roadside or dealer service management. 7-5