1997 Lincoln Town Car Owner's Manual - Page 267

What Kind of Cases Does the Board Review? The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have not been resolved by either a dealer or Ford Motor Company, except those involving: u items covered by a service contract u alleged liability claims u property damage where the damage is significant when compared to the economic loss alleged under the warranty dispute u a non-Ford product u a non-Ford dealership u a vehicle sales transaction u request for reimbursement of consequential u cases currently in litigation u vehicles not used primarily for family, personal, or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) expenses. Expenses incidental to the warranty complaint being reviewed are eligible for consideration. warranty u items not covered by the new vehicle limited Complaints involving vehicles in which applicable new vehicle limited warranties have expired at receipt of your application are not eligible. Eligibility may differ according to state law. For example, see the unique brochures for California and Wisconsin purchasers/lessees. 267