2002 Mercedes C-Class Owner's Manual - Page 241

Instruments and controls Tele Aid Operation Driving Instrument cluster display Practical hints Car care Technical data Index 238 Warning! If you feel at any way in jeopardy when in the vehicle (e.g. smoke or fire in the vehicle, vehicle in a dangerous road location), please do not wait for voice contact after you have pressed the emergency button. Carefully leave the vehicle and move to a safe location. The Response Center will automatically contact local emergency officials with the vehicle's approximate location if they receive an automatic "SOS" signal and cannot make voice contact with the vehicle occupants. Roadside Assistance button • Located below the center armrest cover is the Roadside Assistance button •. Pressing and holding the button (for longer than 2 seconds) will initiate a call to a Mercedes-Benz Roadside Assistance dispatcher. The button will flash while the call is in progress. The message "ROADSIDE ASSISTANCE - CONNECTING CALL" will appear in the multifunction display. When the connection is established, the message "ROADSIDE ASSISTANCE - CALL CONNECTED" appears in the multifunction display. The Tele Aid system will transmit data generating the vehicle identification number, model, color and location (subject to availability of cellular and GPS signals). A voice connection between the Roadside Assistance dispatcher and the occupants of the vehicle will be established. When a voice connection is established the audio system mutes and the message "TELE AID - ROADSIDE ASSISTANCE CALL ACTIVE" appears in the multifunction display. The nature of the need for assistance can then be described. The Mercedes-Benz Roadside assistance dispatcher will either dispatch a qualified Mercedes-Benz technician or arrange to tow your vehicle to the nearest Mercedes-Benz Center. For services such as labor and/or towing charges may apply. Refer to the Roadside Assistance manual for more information. These programs are only available in the USA: • Sign and Drive services: Services such as jump start, a few gallons of fuel or the replacement of a flat tire with the vehicle spare tire are obtainable, • Remote Vehicle Diagnostics: This function permits the Mercedes-Benz Roadside Assistance dispatcher to download malfunction codes and actual vehicle data.