2003 Mercedes ML-Class Owner's Manual - Page 167

Controls in detail Useful features ! If the indicator lamp continues to flash or the system does not reset, contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada), or Mercedes-Benz Customer Assistance at 1-800-FOR-MERCedes (1-800-367-6372) in the USA or Customer Service at 1-800-387-0100 in Canada. i When a Tele Aid call has been initiated, the MCS system audio is muted and the selected mode (radio, tape or CD) pauses. The optional cellular phone (if installed) switches off. If you must use this phone, the vehicle must be parked. Disconnect the coiled cord and place the call. The navigation system (if engaged) will continue to run. A pop-up window will appear in the MCS display to indicate that a Tele Aid call is in progress. Remote door unlock In case you have locked your vehicle unintentionally (e.g. key inside vehicle), and no other key is available: Contact the Mercedes-Benz Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada). You will be asked to provide your password which you provided when you completed the subscriber agreement. Then return to your vehicle and pull outside handle of the liftgate for minimum of 20 seconds until the SOS button is flashing. The message EMERGENCY CALL - CALL CONNECTED appears in the MCS display. As an alternative, you may unlock the vehicle via Internet using the ID and password sent to you shortly after the completion of your acquaintance call. i The indicator lamp in the respective button flashes until the call is concluded. Calls can only be terminated by a Response Center or Customer Assistance Center representative, except Roadside Assistance and Information calls, which can also be terminated by using the END button on the MCS unit. 167