1997 Mercury Villager Owner Guide 1st Printing - Page 346

Customer Assistance If you live in the U.S. and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Center. To process your request, the Ford Customer Assistance Center needs the following information: s your telephone number(s) (both business and home) s the name of the dealer and the city where the dealership is located s the year and make of your vehicle s the date purchased s the current mileage on your vehicle s your 17-digit Vehicle Identification Number (VIN) If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S. only) or the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada. A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. 351