1997 Mercury Villager Owner Guide 1st Printing - Page 351

Ford of Canada Customer Assistance If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre. Please have the following information available when contacting the Customer Assistance Centre: s your telephone number (both business and home) s your Vehicle Identification Number (VIN) listed on your vehicle ownership license s the year and make of your vehicle s the date purchased s the name of the dealer and the city where the dealership is located s the current mileage on your vehicle Mediation/Arbitration Program (Canada Only) In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). 356