1995 Pontiac Firebird Owner's Manual - Page 362

Section 8 CustomerAssistanceInformation Here you will find out how contact Pontiac if you to need assistance. This section also tells you how to obtain service publications and how report any safety to defects. This section includes information on: Customer Satisfaction Procedure, Customer Assistance for Hearing or Speech Impaired,BBB Auto Line - Alternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance, and Service Publications. STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. the matter has already If been reviewed with theSales, Service, or Parts Manager, contact the owner the dealershipor the General of Manager. STEP TWO -- If after contactinga member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Pontiac Customer Assistance Center by calling 1-800-PM CARES. In Canada, contact of GM Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992 (English) or 1-800-496-9993 (Spanish). In theU.S. Virgin Islands, call 1-800-496-9994. In other overseas locations, contact GM North American Export Sales in Canada calling by 1-905-644-4112. Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Pontiac. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales Service Departments. or Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved your satisfaction, the to following steps should be taken: 8-1