1995 Pontiac Firebird Owner's Manual - Page 364

GM Participation inBBB AUTO LINE - Alternative Dispute Resolution Program* *This program may not be available in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance Information booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue participation in this its program. Both Pontiac and your Pontiac dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier this section is very in successful. There may be instances wherean impartial third-party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation the New of Vehicle Limited Warranty.To assist in resolving these disagreements Pontiac voluntarily participates BBB in AUTO LINE. BBB AUTOLINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers automobile and manufacturers. This program is available free of charge to customerswho currently own or lease a GM vehicle. If you are not satisfied after following Customer the Satisfaction Procedure,you may contact the BBB using the toll-free telephone number, write them at the or following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, V 22203 A Telephone: 1-800-955-5 100 To file a claim, you will be asked provide your name to and address, your Vehicle Identification Number (VIN), and a statement of the natureof your complaint. Eligibility is limited by vehicle age and mileage, and other factors. 8-3