3Ware 9650SE-2LPB-10 User Guide - Page 231

Before Contacting Customer Support Before Contacting Customer Support Three screens in 3DM 2 provide controller version and status information that can be helpful when contacting 3ware Customer Support with questions or for troubleshooting: Controller Summary, Unit Details, and Unit Information. You can copy and paste the information from these screens into an email using the system clipboard. When each page is displayed on the screen, highlight it using your mouse, press Ctrl-C to copy it to the clipboard, and then Ctrl-V to paste it into an e-mail. You may also want to take a snapshot of these pages so that you can respond to questions about your system configuration to the Customer Support representative. Command Logging All changes that are made to RAID configurations using 3DM or CLI are automatically stored in a special log file. This log can be helpful to AMCC technical support if they are helping you troubleshoot problems with your RAID controller and units. In Linux and FreeBSD, the log file is in /var/log directory. In Windows, the log file is in the 3DM2 installation directory if 3DM2 is installed on your system. If 3DM2 is not installed, the log file is in the home directory of the current user. Command logging is on by default. It can be disabled through the CLI. (For details see the 3ware Serial ATA RAID Controller CLI Guide.) www.3ware.com 221