Acer TravelMate 210 TravelMate 210 User's Guide - Page 57

Troubleshooting tips, Using PC-Doctor - series driver

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49 Troubleshooting tips This notebook computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. In addition, this series of notebook computers ship with PC-Doctor, a powerful diagnostic tool, that helps you determine hardware configuration and clarify hardware or software problems. • If the system reports an error message or an error symptom occurs, see "Error messages" on page 50. • If you suspect the system has a problem, run PC-Doctor to diagnose it. See the following section. Using PC-Doctor Before running the program, take note of the following actions you may need to take: 1 Disconnect any external devices (i.e., PC Cards, external mouse). 2 Open System Properties to check and make sure that the components you diagnose are enabled. To open the System Properties window: a Click on Start, Settings, Control Panel. b Double-click on System. c Click on the Device Manager tab. 3 Close all application programs (i.e., fax or communication programs) if you plan to diagnose the modem. To run PC-Doctor, simply double-click on the PC-Doctor icon located on the Windows desktop. You can also access PC-Doctor by following these steps: 1 Click on Start, Programs, PC-Doctor. 2 Click on the PC-Doctor program. If PC-Doctor does not report a system error, reinstall the software driver from the Recovery CD for the component you suspect has a problem. If you still have problems, you can access our online and Internet technical support services. Please see "Requesting service" on page 52 for details.

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49
Troubleshooting tips
This notebook computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.
In
addition, this series of notebook computers ship with PC-Doctor, a
powerful diagnostic tool, that helps you determine hardware
configuration and clarify hardware or software problems.
•
If the system reports an error message or an error symptom occurs,
see “Error messages” on page 50.
•
If you suspect the system has a problem, run PC-Doctor to diagnose
it.
See the following section.
Using PC-Doctor
Before running the program, take note of the following actions you
may need to take:
1
Disconnect any external devices (i.e., PC Cards, external mouse).
2
Open System Properties to check and make sure that the
components you diagnose are enabled.
To open the System Properties window:
a
Click on
Start
,
Settings
,
Control Panel
.
b
Double-click on
System
.
c
Click on the
Device Manager
tab.
3
Close all application programs (i.e., fax or communication
programs) if you plan to diagnose the modem.
To run PC-Doctor, simply double-click on the
PC-Doctor
icon located
on the Windows desktop.
You can also access PC-Doctor by following
these steps:
1
Click on
Start
,
Programs
,
PC-Doctor
.
2
Click on the
PC-Doctor
program.
If PC-Doctor does not report a system error, reinstall the software
driver from the Recovery CD for the component you suspect has a
problem.
If you still have problems, you can access our online and
Internet technical support services.
Please see “Requesting service” on
page 52 for details.