Amana NTW4516FW Use & Care Guide - Page 12

Troubleshooting First try the solutions suggested here to possibly avoid a service call. If you experience Possible Causes Vibration or Off-Balance Check the following for proper installation or see "Using Your Washer" section. Feet may not be in contact with the floor and locked. Washer may not be level. Load could be unbalanced. Noises Clicking or metallic noises Objects caught in washer drain system. Gurgling or humming Washer may be draining water. Humming Load sensing may be occurring. Water Leaks Check the following for proper installation: Washer not level. Fill hoses not attached tightly. Fill hose washers. Drain hose connection. Check household plumbing for leaks or clogged sink or drain. Washer not loaded as recommended. Washer not performing as expected Not enough water in washer Load not completely covered in water. Solution Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. See "Level the Washer" in Installation Instructions. Load dry items in loose heaps evenly around basket wall. Adding wet items to washer or adding more water to basket could unbalance washer. Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single items. Use Bulky Items & Sheets cycle for oversized, non-absorbent items such as jackets and small comforters. See "Cycle Guide." See "Cycle Guide" and "Using Your Washer" in this Use and Care Guide. Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the basket. It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the Drain & Spin cycle. You may hear the hum of the sensing spins after you have started the washer. This is normal. Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed. Tighten fill-hose connection. Make sure all four fill hose flat washers are properly seated. Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub. Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets). Improper loading can cause basket to be out of alignment and cause water to splash off tub. See "Using Your Washer" for loading instructions. This is normal operation for an HE low-water washer. If the Water Level knob is set to the Auto Sensing setting, the load will not be completely under water. The washer senses load sizes and adds the correct amount of water for optimal cleaning. IMPORTANT: Do not add more water to washer. Adding water lifts the items off the washplate, resulting in less effective cleaning. Use the Bulky Items & Sheets cycle or set the Water Level knob to the Deep Water Wash setting. See "What's New under the Lid" and "Cycle Guide" to match your load with the best cycle. Run Clean Washer with affresh® cycle to optimize the water level and wash performance due to soil buildup in washer basket. 12