Arlo Pro 3 Floodlight User Manual - Page 80

Troubleshooting, Scan a QR code during setup

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11. Troubleshooting Scan a QR code during setup During setup, the floodlight must scan a QR code from the Arlo app when you're adding the floodlight to your 2.4 GHz WiFi network. If your floodlight doesn't emit a chime sound after scanning the QR code, then the QR code wasn't successfully scanned. If your floodlight didn't scan the QR code: • Move your mobile device farther from, or closer to, the floodlight camera lens. Camera lens Position your mobile device about 6 in. (15 cm) from the floodlight camera lens, and slowly move it closer. If that doesn't work, try moving your mobile device farther away. You can also try different angles. • Decrease or increase the brightness on your mobile device. Your mobile device's brightness might be too high or too low for your floodlight to scan the QR code. If it's dark outside, try setting the brightness on your mobile device to the 50% level. If it's bright outside, try raising the brightness on your mobile device to the highest level. • Disable Dark Mode if you're using an iOS device. In your iOS Settings, scroll down to find and select Display & Brightness. Choose Light mode under the Appearance options. • Scan the QR code in an evenly lit area. Avoid scanning the QR code in the dark or in direct sunlight. If you are installing at night, turn on porch lights. If your floodlight is exposed to direct sunlight during installation, provide some shade. 80

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11.Troubleshooting
Scan a QR code during setup
During setup, the floodlight must scan a QR code from the Arlo app when you’re adding the
floodlight to your 2.4 GHz WiFi network. If your floodlight doesn’t emit a chime sound aſter
scanning the QR code, then the QR code wasn’t successfully scanned.
If your floodlight didn’t scan the QR code:
•
Move your mobile device farther from, or closer to, the floodlight camera lens.
Position your mobile device about 6 in. (15 cm) from the floodlight camera lens, and
slowly move it closer. If that doesn’t work, try moving your mobile device farther away.
You can also try different angles.
•
Decrease or increase the brightness on your mobile device.
Your mobile device’s brightness might be too high or too low for your floodlight to scan
the QR code.
If it’s dark outside, try setting the brightness on your mobile device to the 50% level.
If it’s bright outside, try raising the brightness on your mobile device to the highest level.
•
Disable Dark Mode if you’re using an iOS device.
In your iOS Settings, scroll down to find and select
Display & Brightness
. Choose
Light
mode
under the Appearance options.
•
Scan the QR code in an evenly lit area.
Avoid scanning the QR code in the dark or in direct sunlight. If you are installing at night,
turn on porch lights. If your floodlight is exposed to direct sunlight during installation,
provide some shade.
Camera lens