Arlo Safe User Manual - Page 83

Optimize multiple 2K streams, Troubleshoot Arlo Geofencing

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Pro 4 Spotlight Camera Optimize multiple 2K streams You might experience connectivity issues if you're running multiple 2K live streams on your Arlo app. To optimize connectivity, check your network environment and adjust your camera settings as needed. Make sure your average bandwidth speed is at least 2 Mbps per camera. Note: To check your Internet speed, visit www.speedtest.net. The result of the Internet speed test might change, depending on varying amounts of traffic. For accurate results, run the speed test several times. If you're still experiencing connectivity issues after checking your WiFi connection and Internet speed, do the following tasks until your connection is back to normal. Adjust your camera settings in the Arlo app: 1. Change the power management settings on each camera to Optimized. 2. Change the power management settings on each camera to Best Battery Life. For more information, see Change the video quality and battery usage on page 60. Troubleshoot Arlo Geofencing Each Arlo user has a unique setup environment. These are the most common geofencing issues. • Your mobile device isn't sharing its location information with Arlo. See Prepare your mobile device for geofencing on page 27. • Away mode isn't triggered when you leave because an extra mobile device that's enabled for geofencing is still in the Device Location. See Geofencing with multiple mobile devices on page 29. • Geofencing stopped working because the location sharing settings for a mobile device changed. See Prepare your mobile device for geofencing on page 27. • A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress the Arlo app. • Geofencing for your mobile device on your friend's Arlo account isn't working. If you're a friend on someone else's Arlo account, your mobile device can only change Home/Away modes if the Arlo account owner does the following: • Turn on the Allow Access Rights setting. See Grant access to friends on page 84. Troubleshooting 83 User Manual

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83
Troubleshooting
Pro 4 Spotlight Camera
User Manual
Optimize multiple 2K streams
You might experience connectivity issues if you’re running multiple 2K live streams on your
Arlo app. To optimize connectivity, check your network environment and adjust your camera
settings as needed.
Make sure your average bandwidth speed is at least 2 Mbps per camera.
Note:
To check your Internet speed, visit
www.speedtest.net
. The result of the Internet speed
test might change, depending on varying amounts of traffic. For accurate results, run the
speed test several times.
If you’re still experiencing connectivity issues aſter checking your WiFi connection and
Internet speed, do the following tasks until your connection is back to normal.
Adjust your camera settings in the Arlo app:
1.
Change the power management settings on each camera to
Optimized
.
2.
Change the power management settings on each camera to
Best Battery Life
.
For more information, see
Change the video quality and battery usage
on page 60.
Troubleshoot Arlo Geofencing
Each Arlo user has a unique setup environment. These are the most common geofencing
issues.
•
Your mobile device isn’t sharing its location information with Arlo. See
Prepare your mobile
device for geofencing
on page 27.
•
Away mode isn’t triggered when you leave because an extra mobile device that’s enabled
for geofencing is still in the Device Location. See
Geofencing with multiple mobile devices
on page 29.
•
Geofencing stopped working because the location sharing settings for a mobile device
changed. See
Prepare your mobile device for geofencing
on page 27.
•
A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or
Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress
the Arlo app.
•
Geofencing for your mobile device on your friend’s Arlo account isn’t working.
If you’re a friend on someone else’s Arlo account, your mobile device can only change
Home/Away modes if the Arlo account owner does the following:
•
Turn on the Allow Access Rights setting. See
Grant access to friends
on page 84.