Arlo Safe User Manual - Page 86

Arlo Secure Alarm Detection isn't working

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Pro 4 Spotlight Camera Check the Arlo app notification settings on an Android device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications can be disabled on iOS and Android devices. 1. Tap the Settings icon for your Android device. 2. Tap Application Manager > Arlo. 3. Make sure that the Show Notifications setting is selected. If you said no to push notifications at installation When you install the Arlo app for the first time, to receive alerts, you must select Allow when asked if you want Arlo to send you push notifications. For iOS apps, after you respond to this alert, it isn't presented again unless the device is restored to factory settings or the app is uninstalled for at least a day. If you said no on an iOS device, uninstall the app, wait for a day, and then reinstall it, and allow notifications. If you don't want to wait a day before you reinstall the app, you can use the system clock on your device to simulate a day. Set the system clock forward a day or more, turn your device off, and then turn the device back on. After you reinstall the app, return the system clock to the correct setting. Arlo Secure Alarm Detection isn't working Alarm Detection notifies you in your Arlo app when a smoke or carbon monoxide (CO) detector's alarm is activated. You need an Arlo Secure subscription to use this feature (see Detect audio alarms with your camera on page 46). Your camera might not detect an alarm in the following situations: • Your alarm doesn't emit a T3 or T4 alarm pattern. • Multiple overlapping alarms occur. • Echoes occur in the alarm location. • Another noise is equal to, or louder than, the alarm. Troubleshooting 86 User Manual

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86
Troubleshooting
Pro 4 Spotlight Camera
User Manual
Check the Arlo app notification settings on an Android device
Make sure that you allow the Arlo app to receive push notifications. The Arlo app push
notifications can be disabled on iOS and Android devices.
1.
Tap the
Settings
icon for your Android device.
2.
Tap
Application Manager > Arlo
.
3.
Make sure that the
Show Notifications
setting is selected.
If you said no to push notifications at installation
When you install the Arlo app for the first time, to receive alerts, you must select
Allow
when
asked if you want Arlo to send you push notifications.
For iOS apps, aſter you respond to this
alert, it isn’t presented again unless the device is restored to factory settings or the app is
uninstalled for at least a day.
If you said no on an iOS device, uninstall the app, wait for a day, and then reinstall it, and
allow notifications. If you don’t want to wait a day before you reinstall the app, you can use
the system clock on your device to simulate a day. Set the system clock forward a day or
more, turn your device off, and then turn the device back on. Aſter you reinstall the app, return
the system clock to the correct setting.
Arlo Secure Alarm Detection isn’t working
Alarm Detection notifies you in your Arlo app when a smoke or carbon monoxide (CO)
detector’s alarm is activated. You need an Arlo Secure subscription to use this feature (see
Detect audio alarms with your camera
on page 46).
Your camera might not detect an alarm in the following situations:
•
Your alarm doesn’t emit a T3 or T4 alarm pattern.
•
Multiple overlapping alarms occur.
•
Echoes occur in the alarm location.
•
Another noise is equal to, or louder than, the alarm.