Arlo Safe User Manual - Page 85

Not receiving push notifications for Arlo alerts, Low battery, Check the rules for armed modes

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Pro 4 Spotlight Camera Low battery A low battery can cause the camera to stream intermittently. It's time to recharge the battery or change it when the battery level is down to two bars on the Arlo app Devices page. Not receiving push notifications for Arlo alerts You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile device. Arlo registers your device for push notification when you log in. If you used the logout option instead of simply exiting the app, you must log back in to the app. You receive Arlo alerts even if your device is sleeping. Check the rules for armed modes Check the rules in your modes. Make sure that push notification is enabled in the Armed mode or in a custom mode if you created one. 1. Open the Arlo app. 2. Tap the Mode button. 3. Select the SmartHub. A list of modes displays. 4. Tap Edit next to Armed. 5. Tap Edit next to the rule. 6. Under Alert, make sure that the Push Notification check box is selected. 7. If you made changes, tap Save. Check the Arlo app notification settings on an iOS device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications can be disabled on iOS and Android devices. 1. Tap the Settings icon for your iOS device. 2. Tap Notifications > Arlo. 3. Make sure that Allow Notification is selected. Troubleshooting 85 User Manual

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85
Troubleshooting
Pro 4 Spotlight Camera
User Manual
Low battery
A low battery can cause the camera to stream intermittently. It’s time to recharge the battery
or change it when the battery level is down to two bars on the Arlo app Devices page.
Not receiving push notifications for Arlo alerts
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile
device.
Arlo registers your device for push notification when you log in. If you used the logout
option instead of simply exiting the app, you must log back in to the app. You receive Arlo
alerts even if your device is sleeping.
Check the rules for armed modes
Check the rules in your modes. Make sure that push notification is enabled in the Armed mode
or in a custom mode if you created one.
1.
Open the Arlo app.
2.
Tap the
Mode
button.
3.
Select the SmartHub.
A list of modes displays.
4.
Tap
Edit
next to Armed.
5.
Tap
Edit
next to the rule.
6.
Under Alert, make sure that the
Push Notification
check box is selected.
7.
If you made changes, tap
Save
.
Check the Arlo app notification settings on an iOS device
Make sure that you allow the Arlo app to receive push notifications. The Arlo app push
notifications can be disabled on iOS and Android devices.
1.
Tap the
Settings
icon for your iOS device.
2.
Tap
Notifications > Arlo
.
3.
Make sure that
Allow Notification
is selected.