BenQ EX3210U User Manual - Page 65

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No sound can be heard from the connected external speakers. • Remove your headphone (if the headphone is connected to the monitor). • Check whether the headphone jack is properly connected. • If the external speakers are USB-powered, check whether the USB connection is OK. • Increase the volume (volume may be muted or too low) on the external speakers. The built-in microphone does not work. • Check whether the USB cable (USB type-B to USB type-A) is connected to the USB Upstream port on your monitor. • If multiple microphones are detected by your computer, make sure the model name of your monitor (i.e., the monitor's built-in microphone) is selected. Sensors The light sensor of the monitor does not work well. The light sensor is located at the front bottom of the monitor. Please check: • If you have removed the sensor protection sticker. • If the Bright Intelligence / Bright Intelligence Plus function has been turned on. Check Color Mode > a mode > B.I.+ (Bright Intelligence Plus). • If there are any obstacles in front of the sensor that keep the sensor from detecting the light properly. • If there are any objects or clothing in bright colors in front of the sensor. Bright colors (especially white and fluorescent colors) reflect light and the sensor cannot detect the main light sources. HDR There is a message HDR: Emulated showing on the screen. This means the input content is not HDR-compatible and the monitor is in HDR-emulated mode. Refer to Working with HDR technology on page 40 to check if a supported player, content, and the certified cable are used. Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service. 65

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65
Sensors
HDR
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or visit the
local website from
Support.BenQ.com
for more support and local customer service.
No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
The built-in microphone does not work.
• Check whether the USB cable (USB type-B to USB type-A) is connected to the USB Upstream
port on your monitor.
• If multiple microphones are detected by your computer, make sure the model name of your
monitor (i.e., the monitor’s built-in microphone) is selected.
The light sensor of the monitor does not work well.
The light sensor is located at the front bottom of the monitor. Please check:
• If you have removed the sensor protection sticker.
• If the Bright Intelligence / Bright Intelligence Plus function has been turned on. Check
Color
Mode
> a mode >
B.I.+
(Bright Intelligence Plus).
• If there are any obstacles in front of the sensor that keep the sensor
from detecting the light properly.
• If there are any objects or clothing in bright colors in front of the
sensor. Bright colors (especially white and fluorescent colors) reflect
light and the sensor cannot detect the main light sources.
There is a message
HDR: Emulated
showing on the screen.
This means the input content is not HDR-compatible and the monitor is in HDR-emulated mode.
Refer to
Working with HDR technology on page 40
to check if a supported player, content, and
the certified cable are used.