Section |
Page |
Contents |
5 |
Enterprise activation |
9 |
About enterprise activation |
9 |
Activate the device over the wireless network |
9 |
Verify activation status |
9 |
Email messages |
11 |
Open messages |
11 |
Send email messages |
11 |
Save draft messages |
12 |
Add multiple contacts to a message |
12 |
Set the importance level |
12 |
Resend sent messages |
12 |
Resend pending messages |
12 |
Manage messages |
12 |
File messages |
12 |
View filed messages |
13 |
Delete multiple messages at one time |
13 |
Mark messages as opened or unopened |
13 |
Save a copy of messages sent from the device |
13 |
About auto signatures |
13 |
Add an auto signature |
13 |
About out-of-office replies |
14 |
Set an out-of-office reply |
14 |
About filters |
14 |
Create filters |
14 |
Manage filters |
15 |
Create filters quickly |
15 |
About folder redirection |
15 |
Set folder redirection |
15 |
Show or hide the number of new or unread messages |
15 |
Hide the unread message indicator |
16 |
Messages shortcuts |
16 |
PIN messages |
17 |
About PIN messages |
17 |
Find your PIN |
17 |
Send PIN messages |
17 |
Manage PIN messages |
17 |
SMS messages |
19 |
About SMS messages |
19 |
Find your SMS number |
19 |
Type an SMS number |
19 |
Open SMS messages |
19 |
Send SMS messages |
19 |
Add contacts to an SMS message |
20 |
Manage SMS messages |
20 |
Resend sent SMS messages |
20 |
About cell broadcast messages |
20 |
Enable cell broadcast messages |
20 |
Manage cell broadcast channels |
21 |
MMS messages |
23 |
About MMS messages |
23 |
Find your MMS number |
23 |
Open MMS messages |
23 |
Send MMS messages |
23 |
Send MMS messages from the browser, pictures list, or calendar |
24 |
Set delivery and read notification |
24 |
Manage MMS message attachments |
24 |
Manage MMS messages |
24 |
Search |
27 |
About search |
27 |
Search the messages list |
27 |
Recall searches |
27 |
Manage saved searches |
27 |
Search for messages from a specific contact |
28 |
Search for messages with a specific subject |
28 |
Search for PIM items |
28 |
Search shortcuts |
28 |
Attachments |
29 |
About attachments |
29 |
Open a file attachment |
29 |
Open embedded content |
29 |
View tables in attachments |
29 |
View attachment information |
30 |
Navigate spreadsheet attachments |
30 |
Navigate image attachments |
30 |
View presentations |
30 |
Navigate presentation attachments |
31 |
About vCard address book attachments |
31 |
Manage vCard address book attachments |
31 |
Attachments shortcuts |
31 |
Synchronizing data |
33 |
About email reconciliation |
33 |
Turn on wireless email reconciliation |
33 |
Reconcile deleted messages |
33 |
About PIM synchronization |
33 |
Turn on wireless PIM synchronization |
34 |
Backing up and restoring device data |
35 |
About backing up and restoring device data |
35 |
Restore device data |
35 |
Typing |
37 |
About AutoText |
37 |
Use AutoText |
37 |
Create AutoText entries |
37 |
Manage AutoText entries |
37 |
Turn off AutoText for SMS messages |
38 |
Cut or copy text |
38 |
Paste text |
38 |
Turn on tones when pressing keys |
38 |
Set the cursor speed |
38 |
Typing shortcuts |
38 |
Typing - frequently asked questions |
38 |
What is the Insert Macro menu item? |
38 |
How do I undo an AutoText change? |
38 |
Why can’t I use shortcuts on the Home screen? |
38 |
Phone |
41 |
Find your phone number |
41 |
Make phone calls |
41 |
Make emergency calls |
41 |
Make calls using speed dial |
42 |
Check voice mail |
42 |
Answer calls |
42 |
Mute calls |
42 |
Place calls on hold |
42 |
Adjust the phone volume |
42 |
Alternate between two calls |
42 |
Use other programs during calls |
43 |
Dial using letters |
43 |
Make conference calls |
43 |
Manage contacts during a conference call |
43 |
Assign speed dial numbers to keys |
43 |
Change speed dial numbers |
43 |
About call logs |
44 |
Log calls |
44 |
Manage call logs |
44 |
Block calls |
44 |
Change the call blocking password |
44 |
Forward calls |
44 |
Add call forwarding phone numbers |
45 |
Delete call forwarding phone numbers |
45 |
Set call waiting |
45 |
About smart dialing |
45 |
Set default country and area codes |
45 |
Set corporate extension dialing |
46 |
Set voice mail options |
46 |
About TTY |
46 |
Set the TTY option |
46 |
About default call volume |
46 |
Set the default call volume |
47 |
About fixed dialing |
47 |
Turn on fixed dialing |
47 |
Add contacts to the FDN list |
47 |
Manage fixed dialing entries |
47 |
Reset call timers |
47 |
Phone shortcuts |
47 |
Browser |
49 |
About the browser |
49 |
Go to web pages |
49 |
Use the browser |
49 |
View images |
50 |
Navigate images |
50 |
Copy links, images, or web page addresses |
50 |
Send links or images in email messages |
50 |
Save images |
51 |
Manage saved images |
51 |
View files |
51 |
Save web page requests |
51 |
Create bookmarks |
51 |
Manage bookmarks |
51 |
Organize bookmarks into folders |
52 |
Clear browser caches |
52 |
About TLS |
52 |
About WTLS |
52 |
Browser shortcuts |
52 |
Downloading |
53 |
Download programs |
53 |
Manage programs |
53 |
Download ring tones |
53 |
About browser push |
54 |
Turn on browser push |
54 |
Downloading - frequently asked questions |
54 |
Why can’t I load new programs onto my device? |
54 |
Why did a new program appear on my device? |
54 |
Can I listen to a ring tone before I download it? |
55 |
Contacts |
57 |
Add contacts |
57 |
Manage contacts |
57 |
Create mailing lists |
57 |
Manage mailing lists |
57 |
Manage contacts in mailing lists |
58 |
About custom phone tunes |
58 |
Add a phone tune for a contact |
58 |
About categories |
58 |
Create categories |
58 |
Apply categories to contacts, tasks, or memos |
59 |
Sort contacts, tasks, or memos by category |
59 |
Delete categories |
59 |
About pauses and waits |
59 |
Add pauses or waits |
59 |
About remote address book search |
59 |
Search for contacts in your company address book |
59 |
Manage remote address book search results |
59 |
Calendar |
61 |
About the calendar |
61 |
Change the calendar view |
61 |
Navigate the calendar |
61 |
Schedule appointments |
61 |
Schedule appointments quickly |
62 |
Change the default reminder time for appointments and meetings |
62 |
Schedule meetings |
62 |
Manage appointments and meetings |
62 |
Respond to meeting invitations |
63 |
Manage meeting participants |
63 |
Calendar shortcuts |
63 |
Tasks |
65 |
Create tasks |
65 |
Manage tasks |
65 |
Change task status |
65 |
Tasks - frequently asked questions |
65 |
Memos |
67 |
Write memos |
67 |
Manage memos |
67 |
Memos - frequently asked questions |
67 |
Alarm |
69 |
Set the alarm |
69 |
Silence the alarm |
69 |
Turn off the alarm |
69 |
Alarm - frequently asked questions |
69 |
Why didn’t my alarm notify me on a Saturday or Sunday? |
69 |
How do I change the alarm volume? |
69 |
Calculator |
71 |
Use the calculator memory |
71 |
Copy and paste calculations |
71 |
Convert measurements |
71 |
Calculator shortcuts |
71 |
Bluetooth |
73 |
About Bluetooth wireless technology |
73 |
Turn on or off the Bluetooth radio |
73 |
About Bluetooth pairings |
73 |
Pair with another Bluetooth-enabled device |
73 |
Manage paired Bluetooth-enabled devices |
74 |
Set how your BlackBerry device appears to other Bluetooth-enabled devices |
74 |
Use Bluetooth wireless technology during a call |
74 |
Share your address book with a paired Bluetooth-enabled device |
74 |
Date and time |
75 |
Set the date and time |
75 |
Why is the time on my device incorrect? |
75 |
Profiles |
77 |
About profiles |
77 |
Enable profiles |
77 |
Create notification profiles |
77 |
Manage notification profiles |
77 |
Manage ring tones |
77 |
About custom notification |
78 |
Create profile exceptions |
78 |
Manage profile exceptions |
78 |
Manage contacts in profile exceptions |
78 |
Silence your device |
79 |
Profiles - frequently asked questions |
79 |
What is the escalating volume level? |
79 |
Why isn’t the ring tone being played the number of times that I have set? |
79 |
Why am I not receiving notification for incoming calls or received messages? |
79 |
How do I set custom notification for messages from a specific contact? |
79 |
Why can I not edit all the fields for a Calls From profile exception? |
79 |
Can I set one phone tune for all my profiles? |
80 |
Can I be notified of other items during a call? |
80 |
Screen display |
81 |
About backlighting |
81 |
Turn on and off backlighting |
81 |
Set how long backlighting remains on |
81 |
Set a screen saver |
81 |
Set the Home screen background image |
82 |
Download background images |
82 |
Set the font |
82 |
About themes |
82 |
Apply a theme to your device |
82 |
Delete themes |
82 |
Download themes |
82 |
Organize the Home screen |
82 |
Organize the programs list |
83 |
Language |
85 |
Set the display language |
85 |
About the input language |
85 |
Set the input language |
85 |
Add or remove a display language |
85 |
Why do some characters not appear correctly on my device? |
85 |
Power and battery |
87 |
About power off and reminders |
87 |
Set the device to turn on and off automatically |
87 |
Check the battery level |
87 |
Extend battery life |
87 |
Reset the device |
88 |
Network coverage |
89 |
Connect to the wireless network |
89 |
About the preferred network list |
89 |
Add networks to the preferred network list |
89 |
Scan for networks to add to the preferred network list |
90 |
Manage the preferred network list |
90 |
Network coverage - frequently asked questions |
90 |
How do I select a network when traveling? |
90 |
How do I register my device with the network? |
90 |
SIM card |
91 |
About the SIM card phone book |
91 |
Add SIM card contacts |
91 |
Add SIM card contacts to your address book |
91 |
Manage SIM card contacts |
91 |
Leave SMS messages on a SIM card |
92 |
Set SIM card security |
92 |
Change the SIM card PIN code |
92 |
Security |
93 |
About the device password |
93 |
Set a device password |
93 |
Change the device password |
93 |
Turn off the device password |
94 |
Lock and unlock the device |
94 |
About keyboard lock |
94 |
Lock and unlock the keyboard |
94 |
About content protection and compression |
94 |
Protect your device content |
94 |
Compress device data |
95 |
About encryption keys |
95 |
Regenerate encryption keys |
95 |
About the password keeper |
95 |
Store passwords |
95 |
Create random passwords |
95 |
Manage passwords |
96 |
Change the password keeper password |
96 |
Copy passwords |
96 |
About security self tests |
96 |
Verify security software |
96 |
Clear the device |
96 |
Set owner information |
97 |
Third-party program control |
99 |
About firewall settings |
99 |
Prevent third-party programs from transmitting data |
99 |
About permissions for third-party programs |
99 |
Set permissions for third-party programs |
100 |
Control external connections |
100 |
Control connections with the device |
101 |
Control access to personal information |
101 |
BrickBreaker |
103 |
About BrickBreaker |
103 |
BrickBreaker scoring |
103 |
How do I set the speed of the paddle? |
103 |
How do I accelerate the paddle? |
103 |
Can I change the volume for the game? |
103 |
Can I submit my scores to the BrickBreaker high score web site? |
104 |
How do I check the BrickBreaker high score web site? |
104 |
Why are the bricks descending? |
104 |
Service books |
105 |
About service books |
105 |
Receive new service books |
105 |
Accept new service books |
105 |
Manage service books |
105 |
Restore deleted service books |
105 |
Frequently asked questions |
107 |
General - frequently asked questions |
109 |
Why are some of the features described not available on my device? |
109 |
What software version do I have on my device? |
109 |
Why is there a flashing light on my device? |
109 |
Can I determine how much memory each database on my device is using? |
109 |
Why did my settings change? |
109 |
Email and PIN messages - frequently asked questions |
111 |
How do I compose an email or PIN message from the To screen? |
111 |
Why can’t I send messages? |
112 |
Why can’t I receive messages? |
112 |
Why is the menu item for sending a message not available? |
112 |
Why does the letter D appear beside sent PIN messages? |
112 |
Can I stop a message from being sent? |
112 |
Why are some messages already on my device? |
112 |
How do I create and use links in messages? |
113 |
Why is “More available” appearing at the end of my message? |
113 |
Can I file messages? |
113 |
Can I hide sent messages? |
113 |
Why can’t I see a new message in a messages list even though I received notification? |
113 |
Why is there a different icon beside some items in a messages list? |
113 |
Why are call logs appearing in a messages list? |
114 |
How do I show more of a subject line for my messages? |
114 |
How do I identify received PIN messages as high priority? |
114 |
Can I remove the prompt that appears before I delete messages? |
114 |
Why were some of my messages deleted from the device? |
114 |
How do I change how long messages and phone call logs remain in a messages list? |
114 |
How do I restrict the types of email messages that are sent to my device? |
114 |
How do I create a generic filter? |
115 |
Why are some messages sent to my device even though I have created a filter? |
115 |
Why can’t I specify some folders from which email messages are redirected? |
115 |
How do I make changes to the folders on my device? |
115 |
How do I stop email messages from being sent to my device? |
115 |
How do I stop messages that are sent from my desktop email program from appearing on my device? |
115 |
Can I change the default email account that is used when I send messages from the main messages list? |
115 |
What do the [Disclaimer On] and [Disclaimer Off] headers mean? |
116 |
SMS messages - frequently asked questions |
117 |
Why can’t I send SMS messages? |
117 |
Can I verify that my SMS message has reached its recipients? |
117 |
How do I display more items in an SMS message thread? |
117 |
Can I hide sent messages? |
117 |
Why were some of my messages deleted from the device? |
118 |
Why aren’t all the SMS options described appearing on my device? |
118 |
What are the Validity Period, Sent As, and Network to Send Over fields in the SMS options? |
118 |
MMS messages - frequently asked questions |
119 |
Can I send and receive MMS messages? |
119 |
Can I specify when my device should receive MMS messages? |
119 |
Can I filter unwanted MMS messages? |
119 |
Can I configure notification for all MMS messages? |
119 |
Can I pause, resume, or restart a slideshow presentation? |
119 |
Can I view the size of my MMS messages before I send them? |
119 |
Attachments - frequently asked questions |
121 |
Can I view file attachments on my device? |
121 |
How do I view password-protected file attachments? |
121 |
Can I set the amount of memory that my device uses for file attachments? |
122 |
How do I change how file attachments are displayed? |
122 |
How do I view cell contents in spreadsheet attachments? |
122 |
Why can’t I view presentation slides? |
122 |
Why is “More available” appearing at the end of my file attachment? |
122 |
How do I search for text in a file attachment? |
122 |
What does skipped content mean? |
123 |
Can I view tracked changes in document attachments? |
123 |
Synchronization - frequently asked questions |
125 |
Can I reconcile email messages over the wireless network? |
125 |
Can I synchronize PIM items over the wireless network? |
125 |
How do I handle conflicts between my device and my desktop email program? |
126 |
Why do some characters in my desktop calendar not appear correctly after synchronization? |
126 |
Why are some of my email messages not reconciling over the wireless network? |
126 |
Can I reconcile my personal folders? |
126 |
Can I empty the deleted messages folder on my computer remotely? |
127 |
Phone - frequently asked questions |
129 |
Why can I not make calls? |
129 |
Why am I no longer receiving calls? |
129 |
How do I make calls from the Home screen? |
129 |
Can I use the phone when the device or keyboard is locked? |
129 |
How do I format conference call numbers in messages? |
130 |
Can I block calls? |
130 |
Can I use call forwarding? |
130 |
How do I edit the phone number to which my calls are forwarded? |
130 |
Why has my voice mail number changed? |
130 |
Can I use call waiting? |
131 |
Can I use FDN mode on my device? |
131 |
Can I use a TTY device with my device? |
131 |
How do I hide my device phone number from a contact when making a call? |
131 |
Can I set the phone to display frequently called numbers? |
131 |
How do I stop my device from answering or ending calls automatically? |
131 |
Can I change how my phone number appears in the phone? |
131 |
Browser - frequently asked questions |
133 |
Why are there no browsers available on my device? |
133 |
Can I use the BlackBerry Browser? |
133 |
How do I change my browser settings? |
133 |
How do I change the browser home page? |
134 |
How do I change the type of content that the browser accepts? |
134 |
Can I override the character set encoding of web pages? |
134 |
How do I select images and text on a web page? |
134 |
What is the Available Offline check box that appears when I’m adding a bookmark? |
134 |
Can I view web pages that contain JavaScript or animated graphics? |
134 |
Why did a web page form not submit? |
134 |
Can I be prompted before scripts are run on my device? |
135 |
With multiple browsers on my device, how do I connect a browser with a Home screen shortcut key? |
135 |
How do I change which browser opens when I click a link in an open message? |
135 |
On my browser home page, when I hold the Escape button, the program closes. Can I change this? |
135 |
How do I set WAP Browser security options? |
135 |
How do I set BlackBerry Browser security options? |
135 |
Contacts - frequently asked questions |
137 |
How do I add multiple contacts with the same name to my contact list? |
137 |
Can I change how my contacts or tasks display? |
137 |
What are the User 1, User 2, User 3, and User 4 fields on the New Address screen? |
137 |
Why does the Add Custom Phone Tune option not appear? |
137 |
How do I change the volume level for the custom phone tune? |
138 |
Can I clear all the categories that apply to a contact, task, or memo? |
138 |
Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos? |
138 |
How do I know how many contacts, calendar entries, tasks, or memos I have saved? |
138 |
Calendar - frequently asked questions |
139 |
Are there any restrictions for using the calendar with Lotus Notes? |
139 |
How do I expand the number of hours that are shown in the calendar? |
139 |
How do I change the day of the week that displays first when viewing the calendar in Week view? |
139 |
How do I scroll through the calendar in each view? |
139 |
How do I change how long appointments remain in the device calendar? |
140 |
Can I set a snooze time for task and calendar reminders? |
140 |
What is dismissed if I click Dismiss All in a reminder? |
140 |
Can I show tasks in the device calendar? |
140 |
Bluetooth - frequently asked questions |
141 |
How do I connect my BlackBerry device with another Bluetooth- enabled device? |
141 |
How do I connect my BlackBerry device with my computer? |
141 |
How do I know when my Bluetooth radio is on? |
141 |
What if I can’t type a passkey on the Bluetooth-enabled device that I want to pair with? |
141 |
Why does my list of paired Bluetooth- enabled devices not appear? |
141 |
Can I connect to Bluetooth-enabled devices without being prompted? |
142 |
Can I prevent Bluetooth-enabled devices from discovering my device when it is within range? |
142 |
Security - frequently asked questions |
143 |
Why does the Verifying Security Software dialog box appear when I restart my device? |
143 |
How do I restore my device after clearing it? |
143 |
How do I prevent passwords from accidentally being copied to the clipboard? |
143 |
Can I regenerate encryption keys from my device? |
143 |
Why do additional security features appear in the device options? |
143 |
How do I specify the criteria for random passwords that are generated in the password keeper? |
144 |
How do I prevent passwords from appearing on the screen in the password keeper? |
144 |
Shortcuts |
145 |
Home screen shortcuts |
145 |
Options and fields shortcuts |
146 |
Navigating screens shortcuts |
146 |
Editing text shortcuts |
146 |
Legal notice |
147 |