Blackberry PRD-10459-016 Administration Guide - Page 360

Administration Guide BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring BlackBerry Controller and BlackBerry 33 Enterprise Server Component Monitoring How the BlackBerry Controller monitors the BlackBerry Enterprise Server components The BlackBerry® Controller enables the BlackBerry® Enterprise Server to continue running if nonresponsive threads occur or BlackBerry Enterprise Server services become inactive. The BlackBerry Controller monitors the BlackBerry Messaging Agent, the extension plug-ins for the BlackBerry Messaging Agent, and the BlackBerry Dispatcher so that the BlackBerry Controller can detect when to start, restart, or stop the services. The BlackBerry Controller can also restart other BlackBerry Enterprise Server services if they stop responding. Services that require database access are installed in manual start mode and the BlackBerry Controller starts the services when the BlackBerry Dispatcher verifies the connection to the database. Other services are installed in automatic start mode, and by default, the BlackBerry Controller restarts the services if the BlackBerry Controller detects that the services are inactive. By default, the BlackBerry Controller also restarts services if the BlackBerry Controller detects nonresponsive threads or that a service is inactive for a long period of time. Registry keys determine how the BlackBerry Controller monitors the BlackBerry Enterprise Server components and restarts the services that are associated with the components. You can change the default behavior of the BlackBerry Controller by creating new registry keys and changing the default values of the registry keys. Change how the BlackBerry Controller restarts the BlackBerry Messaging Agent Before you begin: To create a user.dmp file, or to use a user.dmp file as a data collection option, you must download and install the User Mode Process Dumper application that is included as a part of the Microsoft® OEM Support Tools. 1. On the computer that hosts the BlackBerry® Enterprise Server, open the Registry Editor. 2. In the left pane, perform one of the following actions: • If you are running a 32-bit version of Windows®, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server. • If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\ WOW6432Node\Research In Motion\BlackBerry Enterprise Server. 3. Click Controller. 4. Perform any of the following tasks: Task Change how the BlackBerry Controller restarts the BlackBerry Messaging Agent. Steps a. Create a DWORD value that is named RestartAgentsOnCrash. b. Double-click the new DWORD value. c. In the Value data field, perform one of the following actions: 358