Blackberry PRD-10459-016 Administration Guide - Page 407
Troubleshooting: BlackBerry Web Desktop Manager
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Administration Guide Troubleshooting: BlackBerry Web Desktop Manager Possible cause Possible solution The BlackBerry Collaboration Service does not support the version of the instant messaging application that is installed on the BlackBerry device. Remove the instant messaging application from the BlackBerry device. Install an earlier version of the instant messaging application on the BlackBerry device. The Microsoft® Office Communicator Web Access server is not configured correctly for AJAX service. Verify that the port number for the AJAX service is configured correctly on the Microsoft Office Communicator Web Access server. In the BlackBerry Client for use with Microsoft Office Live Communications Server 2005, the Microsoft Office Communicator Web Access server is not configured to use forms-based authentication and the BlackBerry Collaboration Service is configured to use HTTPS to connect to the Microsoft Office Communicator Web Access server. Verify that forms-based authentication is configured on the Microsoft Office Communicator Web Access server. Troubleshooting: BlackBerry Web Desktop Manager Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager Possible cause You might have specified an incorrect URL for the BlackBerry® Configuration Database during the BlackBerry Administration Service installation process. Possible solution Change the BlackBerry Configuration Database URL. 405
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