Blackberry PRD-10459-016 User Guide - Page 275
Use the BlackBerry Administration Service to delete device data and disable the device before assigning the device to a new user, Deleting only work data from a device
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Administration Guide Protecting and redistributing devices 6. Click Assign current device. 7. Search for the new user account that you want to assign the device to. 8. Select the user name. 9. Click Associate user. After you assign the user account to the device, the activation process begins automatically. 10. On the Devices menu, click Attached devices > Device software. 11. Install the applications that the user requires on the device. Use the BlackBerry Administration Service to delete device data and disable the device before assigning the device to a new user If you perform this task, you are deleting all device data permanently and disabling the device. You may have to reinstall the BlackBerry Device Software before you assign the device to a new user. 1. Connect the BlackBerry device to the computer that you used to log in to the BlackBerry Administration Service. 2. If you receive a prompt, type the device password. 3. In the BlackBerry Administration Service, on the Devices menu, click Attached devices > Manage current device. 4. Click Delete all device data and disable device. 5. Click Yes - Delete all device data and disable device. 6. If necessary, reinstall the BlackBerry Device Software using the application loader tool in the BlackBerry Administration Service, BlackBerry Desktop Software, or BlackBerry Web Desktop Manager. 7. Activate the device. After you finish: For more information about installing the BlackBerry Device Software, see the BlackBerry Device Software Update Guide. Related information Assigning BlackBerry devices to user accounts, 92 Deleting only work data from a device To help secure your organization's data on a personal BlackBerry device, you can permit your organization to delete work data from a device when a user no longer works at your organization. You can use the BlackBerry Administration Service to 275
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