Blackberry PRD-10459-016 User Guide - Page 87

Administration Guide Configuring user accounts 8. If you installed multiple BlackBerry Enterprise Server instances, select the BlackBerry Enterprise Server that you want to add the user account to. 9. Click Continue. 10. Type and confirm an activation password. The password must not contain special characters. Specific BlackBerry devices do not support special characters and do not unlock when a user types a password that contains special characters. 11. In the Password expiration field, type the amount of time, in hours, that can elapse before the activation password expires. 12. Click Create user. Export a list of user accounts You can export a list of user accounts from a BlackBerry Enterprise Server to a .csv file. The .csv file contains information about the user accounts, such as the user ID, display name, PIN and email address. You can import the list of user accounts to another BlackBerry Enterprise Server. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User. 2. Click Manage users. 3. Search for one or more user accounts. 4. Select the checkboxes beside the display names of the appropriate user accounts. 5. In the Export users list, click Export selected users. 6. Click Download file. 7. Save the .csv file. Importing a list of user accounts to a BlackBerry Enterprise Server You can add multiple user accounts to a BlackBerry Enterprise Server by importing a .csv file that contains a list of user accounts and the required information to activate the user accounts on a BlackBerry Enterprise Server. The .csv file can include the following information: • user accounts that you want to create • names of the groups you want to add the user accounts to • activation passwords and expiry times that you want to assign to the user accounts The BlackBerry Administration Service processes actions in the order that they appear in the .csv file. If the BlackBerry Administration Service encounters an error that is specific to an action during the import process (for example, an action is 87