Blackberry PRD-10459-016 User Guide - Page 426

Administration Guide BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring Task Prevent the BlackBerry Messaging Agent from restarting if the BlackBerry Controller does not receive health checks from it. Steps 1. Create a DWORD value that is named MissedHeartbeatThreshold. 2. Double-click the new DWORD value. 3. In the Value data field, type 0. 5. Click OK. Change how the BlackBerry Controller restarts a BlackBerry Enterprise Server service By default, the BlackBerry Controller restarts a BlackBerry Enterprise Server service if it stops responding. 1. On the computer that hosts the BlackBerry Enterprise Server component that you want to change, open the Registry Editor. 2. In the left pane, perform one of the following actions: • If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion. • If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node \Research In Motion. 3. Perform any of the following tasks: Task Steps Change how the BlackBerry Controller restarts the BlackBerry Attachment Service. 1. Click BBAttachServer. 2. Double-click the DWORD value that is named RestartOnCrash. 3. In the Value data field, perform one of the following actions: • To prevent the BlackBerry Controller from restarting the BlackBerry Attachment Service if the service stops responding, type 0. • To permit the BlackBerry Controller to restart the BlackBerry Attachment Service if the service stops responding, type 1. Change how the BlackBerry Controller restarts the BlackBerry Collaboration Service. 1. Click BlackBerry Collaboration Service. 2. Double-click the DWORD value that is named RestartOnCrash. 3. In the Value data field, perform one of the following actions: 426