Bose Noise Cancelling 700 UC English Owners Guide - Page 50

TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the headphones or Bose USB Link try these solutions first: • Charge the battery (see page 36). • Power on the headphones (see page 17). • Check the status lights (see page 38). • Make sure your mobile device supports Bluetooth connections (see page 41). • Make sure the USB Link is securely connected to your computer (see page 17). • Download the Bose Music app and run available software updates (see page 14). • Move your headphones closer to the device or the USB Link and away from any ­interference or obstructions. • Increase the volume on the headphones, mobile device, music, or meeting app. • Make sure the meeting app and operating system on your computer is up to date. • Connect another mobile device (see page 43). • Restart your computer, or sign out of the meeting app and sign back in. • Remove the USB Link from the USB port on your computer, and then reinsert it. • Check for available USB Link firmware updates (see page 55). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact PROBLEM Headphones don't ­connect with Bluetooth device Headphones don't ­respond during app setup WHAT TO DO On your device: • Turn the Bluetooth feature off and then on. • Delete the headphones from the Bluetooth list on your ­device. Connect again (see page 41). Visit: worldwide.Bose.com/Support/HP700UC to see how-to videos. Clear the headphone device list (see page 44). Connect again. Reboot the headphones (see page 55). Make sure you are using the Bose Music app for setup. | 5 0 E N G