Bose Portable Smart Speaker English Owners Guide - Page 48

T roubleshooting SYMPTOM SOLUTION Bose Music app doesn't work on mobile device Make sure your mobile device is compatible with the Bose Music app and meets minimum system requirements. For more ­information, refer to the app store on your mobile device. Uninstall the Bose Music app on your mobile device then reinstall the app (see page 16). Speaker doesn't connect to Wi-Fi ­network In the Bose Music app, select the correct network name and enter the network password. Make sure you connect the speaker to the same Wi-Fi network your mobile device is connected to. If your Wi-Fi network information has changed, see page 17. Enable Wi-Fi on the device you are using for setup. Close other open applications on your mobile device. If your router supports both 2.4GHz and 5GHz bands, make sure both your mobile device and the speaker are ­connecting to the same band. NOTE: Bose recommends giving each band a unique name to make sure you're ­connecting to the correct band. Reset the router. Uninstall the Bose Music app on your mobile device. Unplug the power cord, wait 30 seconds, and firmly ­plug it into the AC (mains) outlet. Download the Bose Music app and restart setup. Intermittent or no audio Increase the volume on the speaker and mobile device. Stop other audio or video streaming applications. Switch to a different source. Play audio from a different application or music service. Make sure you're using a compatible Bluetooth mobile device. Restart your mobile device. Unplug the power cord, wait 30 seconds, and firmly plug it back in to the AC (mains) outlet. Make sure your speaker isn't muted. Unmute by pressing ­ Volume up H or Volume down z on the speaker, or by using the Bose Music app. | 4 8 E N G