Bose Portable Smart Speaker English Owners Guide - Page 49

Speaker doesn't, connect to a, mobile device, Speaker doesn't stream, audio using AirPlay

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Page 49 highlights

T roubleshooting SYMPTOM Speaker doesn't connect to a mobile device SOLUTION On your mobile device, turn the Bluetooth feature off and then on again. Remove the speaker from the Bluetooth menu. Connect again. Connect a different mobile device (see page 29). Make sure you're using a compatible Bluetooth mobile device. Remove the speaker from your mobile device Bluetooth list. Connect again (see page 30). Clear the speaker device list (see page 31). Speaker doesn't stream audio using AirPlay Make sure your speaker is powered on and in range (see page 34). Update your Apple device and speaker. Make sure your Apple device and your speaker are connected to the same Wi-Fi network. Make sure the speaker is up-to-date (see page 43). If you can't find the AirPlay icon A in the music app you are streaming from, stream audio from the Control Center. For additional support, visit: https://www.apple.com/airplay Speaker isn't visible to add to ­an­ other Bose account Make sure sharing is enabled on the speaker using the Bose Music app. Make sure the speaker and your mobile device are connected to the same Wi-Fi network. | 4 9 E N G

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TROUBLESHOOTING
49
|
ENG
SYMPTOM
SOLUTION
Speaker doesn’t
connect to a
mobile device
On your mobile device, turn the
Bluetooth
feature off and
then on again. Remove the speaker from the
Bluetooth
menu.
Connect again.
Connect a different mobile device (see page 29).
Make sure you’re using a compatible
Bluetooth
mobile device.
Remove the speaker from your mobile device
Bluetooth
list.
Connect again (see page 30).
Clear the speaker device list (see page 31).
Speaker doesn’t stream
audio using AirPlay
Make sure your speaker is powered on and in range
(see page 34).
Update your Apple device and speaker.
Make sure your Apple device and your speaker are connected to
the same Wi-Fi network.
Make sure the speaker is up-to-date (see page 43).
If you can’t find the AirPlay icon
A
in the music app you are
streaming from, stream audio from the Control Center.
For additional support, visit:
Speaker isn’t visible
to add to another
Bose account
Make sure sharing is enabled on the speaker using the
Bose Music app.
Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.