Brother International 2070N Users Manual - English - Page 72

Troubleshooting, Identifying your problem

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6 Troubleshooting You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. 6 Identifying your problem First, check the following: ■ The AC power cord is connected properly and the printer is turned on. ■ All of the protective parts have been removed. ■ The toner cartridge and drum unit are installed properly. ■ The front cover is fully closed. ■ Paper is inserted properly in the paper tray. ■ The interface cable is securely connected to the printer and the computer. ■ The correct driver for the printer is installed and selected. ■ The PC is set up to connect to the correct printer port. Printer does not print: If you did not solve your problem with the above checks, please identify your problem and then go to the section listed: Printer LED is blinking See LED is blinking on page 3-1. Status Monitor Error Message appears See Error messages in the Status Monitor on page 6-2. Printer printed an Error Message See Error message printout on page 6-3. Paper handling See Paper handling on page 6-4 and Paper jams and how to clear them on page 6-5. Other problems See Other problems on page 6-10. Pages are printed, however there are problems with: Print quality See Improving the print quality on page 6-10. Printout is incorrect See Solving print problems on page 6-15. 6 - 1

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6
6 - 1
6
Troubleshooting
You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers
latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com
.
Identifying your problem
First, check the following:
■
The AC power cord is connected properly and the printer is turned on.
■
All of the protective parts have been removed.
■
The toner cartridge and drum unit are installed properly.
■
The front cover is fully closed.
■
Paper is inserted properly in the paper tray.
■
The interface cable is securely connected to the printer and the computer.
■
The correct driver for the printer is installed and selected.
■
The PC is set up to connect to the correct printer port.
Printer does not print:
If you did not solve your problem with the above checks, please identify your problem and then go to the
section listed:
Printer LED is blinking
See
LED is blinking
on page 3-1.
Status Monitor Error Message appears
See
Error messages in the Status Monitor
on page 6-2.
Printer printed an Error Message
See
Error message printout
on page 6-3.
Paper handling
See
Paper handling
on page 6-4 and
Paper jams and how to clear them
on page 6-5.
Other problems
See
Other problems
on page 6-10.
Pages are printed, however there are problems with:
Print quality
See
Improving the print quality
on page 6-10.
Printout is incorrect
See
Solving print problems
on page 6-15.