Brother International CP-2000 Owners Manual - English - Page 30

BROTHER LIMITED WARRANTY 1 Year Parts, 90 Days Labor, Immediate Conditional Exchange Option This warranty gives you certain rights and you may also have other rights that may vary from state to state. This warranty is given only to the end-use purchaser of the accompanying white board product (referred to in this warranty as "this Product"). What is covered: Brother warrants to you for a period of one year from the date you purchased this Product (the "Warranty Period") that there are no defects in the materials, workmanship or Year 2000 compliance of this Product. To cure defects in this Product during this year Brother will provide free parts for one year and free labor for 90 days after the date of purchase on the conditions described below. For consumable items supplied with this Product, such as Dry Erase Markers or Eraser, the Warranty Period is 90 days from the date of your purchase, or the rated life of the Consumable item, which ever is shorter. What is NOT covered: This warranty is VOID - that is, this Product has no warranty - if: (1) you did not purchase this Product from an authorized Brother reseller within the United States, (2) this Product has been serviced, modified or tampered with by anyone other than an Authorized Service Representative of Brother, (3) the serial number has been modified, defaced or removed from this Product, (4) this Product has been abused or damaged, (5) non Brother®-brand or non Brother approved parts, supplies, power supplies or other accessories have been used with this Product, or (6) damage caused by improper hanging or use of non-erasable markers. What to do if you think your Product is defective: Call our Customer Service Hotline at 1-800-2767746, or if you suspect a defect in materials or workmanship in this Product, you must report it to a Brother Authorized Service Center during the Warranty Period and supply Brother's representative with a copy of your dated bill of sale showing that this Product was purchased within the United States. For the name of your Brother Authorized Service Center, call 1-800-521-2846. After contacting the Brother Authorized Service Center, you may be required to deliver or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale. What Brother will do: Upon receiving your Product, Brother (or its Authorized Service Center) will evaluate your report of a possible defect to determine whether a defect exists; and if it does exist, Brother (or its Authorized Service Center) will repair this Product or (at Brother's option) replace this Product with a product that performs the same functions and performs as well as the original Product. Brother reserves the right to supply refurbished or remanufactured replacement products or parts provided that the replacement products or parts conform to the manufacturer's specifications for new products or parts. If your eligibility for 90 days of free labor has expired, you may be required to pay in advance for the labor charges for repairing the Product. Following this procedure, the repaired or replacement product (or if no defect exists, the original Product) will be returned to you at no cost. The returned product will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. 28