Brother International DCP 165C Users Manual - English - Page 72

B Troubleshooting and Routine Maintenance, Troubleshooting - printer driver

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B Troubleshooting and Routine Maintenance B Troubleshooting B IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. If you are having difficulty with your machine B Printing Difficulty No printout Suggestions Check the interface cable connection on both the machine and your computer. Check that the machine is plugged in and that the On/Off key is on. Check to see if the LCD is showing an error message. (See Error and Maintenance messages on page 64.) If the LCD says Cannot Print and Replace XX Ink, see Replacing the ink cartridges on page 69. Check that the correct printer driver has been installed and chosen. Make sure the machine is online. Click Start and then Printers and Faxes. Choose Brother DCP-XXXX (where XXXX is your model name), and make sure that 'Use Printer Offline' is unchecked. When you choose the Print Odd Pages and Print Even Pages settings, you may see a print error message on your computer, as the machine pauses during the printing process. The error message will disappear after the machine re-starts printing. 60

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60
B
Troubleshooting
B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made
from within
that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers latest FAQs and troubleshooting tips. Visit us at
.
If you are having difficulty with your machine
B
Troubleshooting and Routine
Maintenance
B
Printing
Difficulty
Suggestions
No printout
Check the interface cable connection on both the machine and your computer.
Check that the machine is plugged in and that the
On/Off
key is on.
Check to see if the LCD is showing an error message. (See
Error and
Maintenance messages
on page 64.)
If the LCD says
Cannot Print
and
Replace XX Ink
, see
Replacing the ink
cartridges
on page 69.
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click
Start
and then
Printers and Faxes
.
Choose
Brother DCP-XXXX
(where XXXX is your model name), and make sure
that ‘Use Printer Offline’ is unchecked.
When you choose the
Print Odd Pages
and
Print Even Pages
settings, you may
see a print error message on your computer, as the machine pauses during the
printing process. The error message will disappear after the machine re-starts
printing.