Brother International DCP 165C Users Manual - English - Page 76

Error and Maintenance messages - ink cartridges

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Error and Maintenance messages B As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below. You can correct most errors and routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. Error Message Cause Action B&W Print Only One or more of the color ink cartridges have reached the end of their life. While this message appears on the LCD, each operation works in the following way: „ Printing If you click Grayscale in the Advanced tab of the printer driver you can use the machine as a black & white printer for approximately four weeks depending on the number of pages you print. „ Copying If the paper type is set to Plain Paper, Inkjet Paper or Transparency you can make copies in black & white. Replace the ink cartridges. (See Replacing the ink cartridges on page 69.) Cannot Detect If the paper type is set to Other Glossy or Brother BP71, the machine will stop all print operations. If you unplug the machine, or take out the ink cartridge, you cannot use the machine until you change to a new ink cartridge. You installed a new ink too fast and machine couldn't detect it. Take out the new ink cartridge and reinstall it slowly until it clicks. If you are using generic ink the machine cannot detect the ink cartridge. Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer service. An ink cartridge is not installed properly. Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges on page 69.) 64

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64
Error and Maintenance messages
B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error and maintenance messages are
shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more
help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
Error Message
Cause
Action
B&W Print Only
One or more of the color ink
cartridges have reached the end of
their life. While this message
appears on the LCD, each
operation works in the following
way:
Printing
If you click
Grayscale
in the
Advanced tab of the printer
driver you can use the machine
as a black & white printer for
approximately four weeks
depending on the number of
pages you print.
Copying
If the paper type is set to Plain
Paper, Inkjet Paper or
Transparency you can make
copies in black & white.
If the paper type is set to Other
Glossy or Brother BP71, the
machine will stop all print
operations. If you unplug the
machine, or take out the ink
cartridge, you cannot use the
machine until you change to a new
ink cartridge.
Replace the ink cartridges. (See
Replacing the
ink cartridges
on page 69.)
Cannot Detect
You installed a new ink too fast and
machine couldn’t detect it.
Take out the new ink cartridge and reinstall it
slowly until it clicks.
If you are using generic ink the
machine cannot detect the ink
cartridge.
Use a new Genuine Brother Innobella™ Ink
Cartridge. If the error is not cleared, call Brother
Customer service.
An ink cartridge is not installed
properly.
Take out the new ink cartridge and re-install it
slowly until it clicks. (See
Replacing the ink
cartridges
on page 69.)