Brother International DreamMaker„ XE VE2200 Users Manual - English - Page 169

TROUBLESHOOTING TROUBLESHOOTING If the machine stops operating correctly, check the following possible problems before requesting service. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at " http://solutions.brother.com ". If the problem persists, contact your dealer or the nearest authorized service center. Problem Cause Solution The thread is tangled on the wrong side of the fabric. Upper threading is incorrect. Using improper needle or thread for the selected fabric. Check the steps for threading the machine and rethread the machine. Check the information about the needle and thread to be used. The upper thread is The bobbin thread is incorrectly installed. too tight. Correctly install the bobbin thread. Cannot thread the needle Needle is not in the correct position. Press the "Needle Position" button to raise the needle. Needle is installed incorrectly. Reinstall the needle correctly. Needle is turned, bent or the point is dull. Replace the needle. Cannot lower the presser foot with the presser foot lever Presser foot was raised using the "Presser Foot Press the "Presser Foot Lifter" button to Lifter" button. lower the presser foot. Thread tension is incorrect Upper threading is incorrect. Check the steps for threading the machine and rethread the machine. Bobbin is set incorrectly. Reset the bobbin. (If needle plate was removed, reinstall needle plate and tighten screws prior to installing bobbin case.) Using improper needle or thread for the selected fabric. Check the information about the needle and thread to be used. Embroidery foot is not attached correctly. Reattach the embroidery foot correctly. Thread tension is set incorrectly. Adjust the thread tension. Bobbin thread is incorrectly wound. Use a correctly wound bobbin. Needle is turned, bent or the point is dull. Replace the needle. Upper thread breaks Machine is not threaded correctly (used the Rethread the machine correctly. wrong spool cap, spool cap is loose, the thread did not catch the needle bar threader, etc.) Needle is turned, bent or the point is dull. Replace the needle. There are scratches on the bobbin case. Replace the bobbin case, or consult your authorized dealer. Upper thread tension is too strong. Adjust the thread tension. Using improper needle or thread for the selected fabric. Check the information about the needle and thread to be used. Thread is twisted. Use scissors, etc., to cut the twisted thread and remove it from the race, etc. There are scratches near the hole in the presser Replace the presser foot, or consult your foot. authorized dealer. Needle is installed incorrectly. Reinstall the needle correctly. Thread is knotted or tangled. Rethread upper and lower thread. A bobbin designed specifically for this machine Incorrect bobbins will not work properly. Only is not used. use a bobbin designed specifically for this machine. Bobbin thread breaks Bobbin is set incorrectly. Reset the bobbin thread correctly. There are scratches on the bobbin or it doesn't Replace the bobbin. rotate properly. Thread is twisted. Use scissors, etc. to cut the twisted thread and remove it from the race, etc. A bobbin designed specifically for this machine Incorrect bobbins will not work properly. Only is not used. use a bobbin designed specifically for this machine. Page B-38 B-46, E-21 B-36 B-10 B-45 B-45 B-10 B-38 B-36 B-46, E-21 B-42 E-30 B-31 B-45 B-38 B-45 A-15 E-30 B-46, E-21 - B-42 B-45 B-36, B-38 B-36 B-36 B-36 - B-36 Maintenance and Troubleshooting A 2 Appendix A-19