Brother International DreamMaker„ XE VE2200 Users Manual - English - Page 171

E-30 to E-32

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TROUBLESHOOTING Problem Machine does not operate Nothing happens, even if the LCD display is pressed Cause There is no pattern selected. "Start/Stop" button was not pushed. Main power switch is not turned on. Presser foot is not lowered. All keys and buttons have been locked by . The screen has been locked. Solution Select a pattern. Press the "Start/Stop" button. Turn the main power to ON. Lower the presser foot. Press to unlock all keys and buttons. Press either of the following keys to unlock the screen. The fabric feeds in the The feed mechanism is damaged. opposite direction. Contact your dealer or the nearest authorized service center. The LCD screen is fogged up. Condensation has formed on the LCD screen. After a while, the cloudiness will disappear. Embroidery pattern does not sew out correctly Thread is twisted. Use scissors, etc., to cut the twisted thread and remove it from the race, etc. Fabric was not inserted into the frame correctly If the fabric is not stretched tight in the frame, (fabric was loose, etc.). the pattern may turn out poorly or there may be shrinkage of the pattern. Set the fabric into the frame correctly. Stabilizing material was not attached. Always use stabilizing material, especially with stretch fabrics, lightweight fabrics, fabrics with a coarse weave, or fabrics that often cause pattern shrinkage. See your authorized dealer for the proper stabilizer. There was an object placed near the machine, and the carriage or embroidery frame hit the object during sewing. If the frame bumps something during sewing, the pattern will turn out poorly. Do not place anything in the area where the frame may bump it during sewing. Fabric outside the frame edges interferes with the sewing arm, so the embroidery unit cannot move. Reinsert the fabric in the embroidery frame so that the excess fabric is away from the sewing arm, and rotate the pattern 180 degrees. Fabric is too heavy, so the embroidery unit cannot move freely. Place a large thick book or similar object under the arm head to lightly lift the heavy side and keep it level. Embroidery pattern does not sew out correctly Fabric is hanging off the table. If the fabric is hanging off the table during embroidery, the embroidery unit will not move freely. Place the fabric so that it does not hang off the table or hold the fabric to keep it from dragging. Fabric is snagged or caught on something. Stop the machine and place the fabric so that it does not get caught or snagged. Embroidery frame was removed during sewing If the embroidery foot is bumped or the (for example, to reset the bobbin). The embroidery unit is moved during sewing, the embroidery foot was bumped or moved while pattern will not turn out. Be careful when removing or attaching the embroidery frame, or removing or reattaching the embroidery the embroidery unit was moved. frame during sewing. Stabilizer is incorrectly attached, for example, it Attach the stabilizer correctly. is smaller than the embroidery frame. Loops appear on the surface of the fabric when embroidering The thread tension is incorrectly set. Adjust the thread tension. The tension of the upper thread is incorrectly Use the embroidery needle plate cover. set for the combination of the fabric, thread and pattern being used. The combination of the bobbin case and bobbin thread is incorrect. Change the bobbin case or bobbin thread so that the correct combination is used. Embroidery unit does There is no pattern selected. not operate Main power switch is not turned on. Select a pattern. Turn the main power to ON. Embroidery unit is not attached correctly. Reattach the embroidery unit correctly. Embroidery frame was attached before the unit Perform the initialization process correctly. was initialized. Pointer of embroidery foot "W+" with LED pointer does not indicate the position correctly With thick or elastic fabric, the position will be misaligned only at raised parts in the fabric. With fabric having a very uneven surface, the position is not correctly aligned. Manually adjust the position according to the thickness of the fabric. The pointer indication should be used only as a reference. Page E-3, E-58 B-10 B-17 B-10 B-42, B-45 - - - A-13 E-14 E-11 E-21 E-14 - E-21 - E-26 E-11 E-30 to E-32 E-22 E-21 E-3, E-58 B-17 B-47 B-47 B-44 B-43 Maintenance and Troubleshooting A 2 Appendix A-21

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TROUBLESHOOTING
Maintenance and Troubleshooting
Appendix
A-21
A
2
Machine does not
operate
There is no pattern selected.
Select a pattern.
E-3, E-58
“Start/Stop” button was not pushed.
Press the “Start/Stop” button.
B-10
Main power switch is not turned on.
Turn the main power to ON.
B-17
Presser foot is not lowered.
Lower the presser foot.
B-10
All keys and buttons have been locked by
.
Press
to unlock all keys and
buttons.
B-42, B-45
Nothing happens,
even if the LCD
display is pressed
The screen has been locked.
Press either of the following keys to unlock
the screen.
—
The fabric feeds in the
opposite direction.
The feed mechanism is damaged.
Contact your dealer or the nearest authorized
service center.
—
The LCD screen is
fogged up.
Condensation has formed on the LCD screen.
After a while, the cloudiness will disappear.
—
Embroidery pattern
does not sew out
correctly
Thread is twisted.
Use scissors, etc., to cut the twisted thread
and remove it from the race, etc.
A-13
Fabric was not inserted into the frame correctly
(fabric was loose, etc.).
If the fabric is not stretched tight in the frame,
the pattern may turn out poorly or there may
be shrinkage of the pattern. Set the fabric
into the frame correctly.
E-14
Stabilizing material was not attached.
Always use stabilizing material, especially
with stretch fabrics, lightweight fabrics,
fabrics with a coarse weave, or fabrics that
often cause pattern shrinkage. See your
authorized dealer for the proper stabilizer.
E-11
There was an object placed near the machine,
and the carriage or embroidery frame hit the
object during sewing.
If the frame bumps something during sewing,
the pattern will turn out poorly. Do not place
anything in the area where the frame may
bump it during sewing.
E-21
Fabric outside the frame edges interferes with
the sewing arm, so the embroidery unit cannot
move.
Reinsert the fabric in the embroidery frame so
that the excess fabric is away from the
sewing arm, and rotate the pattern 180
degrees.
E-14
Fabric is too heavy, so the embroidery unit
cannot move freely.
Place a large thick book or similar object
under the arm head to lightly lift the heavy
side and keep it level.
—
Embroidery pattern
does not sew out
correctly
Fabric is hanging off the table.
If the fabric is hanging off the table during
embroidery, the embroidery unit will not
move freely. Place the fabric so that it does
not hang off the table or hold the fabric to
keep it from dragging.
E-21
Fabric is snagged or caught on something.
Stop the machine and place the fabric so that
it does not get caught or snagged.
—
Embroidery frame was removed during sewing
(for example, to reset the bobbin). The
embroidery foot was bumped or moved while
removing or attaching the embroidery frame, or
the embroidery unit was moved.
If the embroidery foot is bumped or the
embroidery unit is moved during sewing, the
pattern will not turn out. Be careful when
removing or reattaching the embroidery
frame during sewing.
E-26
Stabilizer is incorrectly attached, for example, it
is smaller than the embroidery frame.
Attach the stabilizer correctly.
E-11
Loops appear on the
surface of the fabric
when embroidering
The thread tension is incorrectly set.
Adjust the thread tension.
E-30 to E-32
The tension of the upper thread is incorrectly
set for the combination of the fabric, thread and
pattern being used.
Use the embroidery needle plate cover.
E-22
The combination of the bobbin case and
bobbin thread is incorrect.
Change the bobbin case or bobbin thread so
that the correct combination is used.
E-21
Embroidery unit does
not operate
There is no pattern selected.
Select a pattern.
E-3, E-58
Main power switch is not turned on.
Turn the main power to ON.
B-17
Embroidery unit is not attached correctly.
Reattach the embroidery unit correctly.
B-47
Embroidery frame was attached before the unit
was initialized.
Perform the initialization process correctly.
B-47
Pointer of embroidery
foot “W+” with LED
pointer does not
indicate the position
correctly
With thick or elastic fabric, the position will be
misaligned only at raised parts in the fabric.
Manually adjust the position according to the
thickness of the fabric.
B-44
With fabric having a very uneven surface, the
position is not correctly aligned.
The pointer indication should be used only as
a reference.
B-43
Problem
Cause
Solution
Page