Brother International FAX 575 Users Manual - English - Page 22

About fax machines, Custom features, Do you have Voice Mail on the phone line? - problems

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About fax machines Custom features Do you have Voice Mail on the phone line? If you have Voice Mail on the phone line where you will install your new fax machine, there is a strong possibility that Voice Mail and the fax machine may conflict with each other while receiving incoming calls. Why should there be problems? Since both the fax machine and Voice Mail will pick up the call after the number of rings you have set, each of them has the ability to keep the other from receiving calls. For example, if your Voice Mail is set to answer after two rings and the fax machine is set to answer after four, your Voice Mail will stop the fax machine from receiving faxes. If you set Voice Mail and the fax machine to answer after the same number of rings, there is no way of knowing which one will answer first. It is important to remember that neither Voice Mail nor the fax machine can pass the call back to the other after the call has been answered. How can you avoid possible problems? A very good way to avoid problems like the one mentioned, is to get a second phone number on your present phone line. Many people with Voice Mail choose this service, which is called 'Distinctive Ring', and they are very satisfied with it. (See Distinctive Ring on page 5-8.) Another way to avoid possible problems is to replace your Voice Mail with an answering machine. Your fax machine is designed to work with an answering machine or TAD (telephone answering device). (See Connecting an external telephone answering device (TAD) on page 1-8.) 1 - 6 Introduction

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1 - 6
Introduction
About fax machines
Custom features
Do you have Voice Mail on the phone line?
If you have Voice Mail on the phone line where you will install your
new fax machine, there is a strong possibility that Voice Mail and
the fax machine may conflict with each other while receiving
incoming calls.
Why should there be problems?
Since both the fax machine and Voice Mail will pick up the call after
the number of rings you have set, each of them has the ability to
keep the other from receiving calls.
For example, if your Voice Mail is set to answer after two rings and
the fax machine is set to answer after four, your Voice Mail will stop
the fax machine from receiving faxes.
If you set Voice Mail and the fax machine to answer after the same
number of rings, there is no way of knowing which one will answer
first. It is important to remember that neither Voice Mail nor the fax
machine can pass the call back to the other after the call has been
answered.
How can you avoid possible problems?
A very good way to avoid problems like the one mentioned,
is to
get a second phone number on your present phone line
.
Many people with Voice Mail choose this service, which is called
‘Distinctive Ring’, and they are very satisfied with it.
(
See Distinctive Ring
on page 5-8.)
Another way to avoid possible problems is to replace your Voice
Mail with an answering machine. Your fax machine is designed to
work with an answering machine or TAD (telephone answering
device).
(See
Connecting an external telephone answering device (TAD)
on page 1-8.)