Brother International FAX 575 Users Manual - English - Page 98
Sending Faxes, Fax Start, Handling Incoming Calls, Stop/Exit, DIFFICULTY, SUGGESTIONS - poor line condition
UPC - 012502612278
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DIFFICULTY SUGGESTIONS Sending Faxes Cannot send a fax Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Printing reports on page 9-1.) Poor sending quality. Try changing your resolution to FINE or S.FINE. Make a copy to check the fax machine's scanner operation. Dialing does not work Check all line cord connections and make sure the curled handset cord is not in the EXT jack. Check the power cord connection. Send a manual fax by pressing Hook or by lifting the handset and dialing the number. Wait to hear fax receiving tones before pressing Fax Start. (Canada only) Change the Tone/Pulse setting. (See Setting Tone and Pulse dialing mode (Canada Only) on page 4-6.) Vertical black lines Use the fax machine to make a copy. If the copy shows when sending. the same problem, the scanner area is dirty. Lift the top cover and check the document path. Clean the white film and the scanner's glass strip using isopropyl alcohol and a lint-free cloth. (See Cleaning the scanner on page 12-9.) Transmission There is probably temporary noise or static on the Verification Report phone line. Try sending the fax again. prints "RESULT: Try setting the Compatibility to BASIC. NG" (See Compatibility on page 12-4.) If the problem continues, call the telephone company to check your phone line. Handling Incoming Calls Double-ring in FAX/TEL mode The fax machine knows the incoming call is not a fax so it is signaling you to answer the telephone call. Pick up the fax machine's handset or answer from an extension phone, and then press the fax machine's Telephone Answer Code (default setting is #51). (See For FAX/TEL mode only on page 5-5.) Transferring a call If you have answered at the fax machine's handset, to the fax machine press Fax Start and hang up immediately. If you answered at an extension phone, press your three-digit Fax Receive Code (default setting is 51). When the fax machine answers, hang up. The fax machine "hears" voice as fax tone If the fax machine is set to Easy Receive ON, it is more sensitive to sounds. The fax machine may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the fax by pressing #51 if you are at an extension phone or press Stop/Exit if you are at the fax machine or an external phone. Try avoiding this problem by turning Easy Receive to OFF. (See Easy Receive on page 5-3.) Custom features on a single line If you have Call Waiting, Ring Master, Voice Mail, an alarm system or any other custom feature on a single phone line with the fax machine, it may create a problem sending or receiving fax data. For example: If you are sending or receiving a fax message while a custom feature signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. Your fax machine's ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive data on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, we recommend a separate phone line with no custom features. 12 - 7 Troubleshooting and routine maintenance