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Brother International MFC 5460CN Users Manual - English - Page 118

Receiving Faxes, Sending Faxes, Handling Incoming Calls, Phone Line or Connections Continued

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Phone Line or Connections (Continued) Difficulty The machine does not answer when called. Suggestions Check all line cord connections. Make sure the machine is in the correct receiving mode for your setup. (See Choosing the Receive Mode on page 37.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line. Receiving Faxes Difficulty Cannot receive a fax Suggestions Check all line cord connections. Make sure the machine is in the correct receiving mode for your setup. (See Receive modes on page 37.) If you often have interference on the phone line, try changing the menu setting of Compatibility to Basic or Normal. (See Phone line interference on page 112.) Sending Faxes Difficulty Cannot send a fax Suggestions Check all line cord connections. Transmission Verification Report says 'Result:NG' or 'Result:ERROR'. Poor fax send quality. Vertical black lines when sending. Make sure that the Fax key is illuminated. (See Entering Fax mode on page 30.) Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Reports on page 62.) There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get 'Result:NG' on the Transmission Verification Report, your machine may be out of memory. If the problem continues, ask the telephone company to check your phone line. If you often get transmission errors due to possible interference on the phone line, try changing the menu setting of Compatibility to Basic or Normal. (See Phone line interference on page 112.) Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page 116.) If the copy you made shows the same problem, clean the scanner. (See Cleaning the scanner on page 116) Handling Incoming Calls Difficulty The machine 'Hears' a voice as a CNG Tone. Suggestions If Easy Receive is set to on, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy Receive on page 39.) 102

Section	Page
USER’S GUIDE MFC-5460CN MFC-5860CN	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	5
Compilation and Publication Notice	6
Table of Contents	10
General	17
1 General Information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the Software User’s Guide and Network User’s Guide	18
Viewing Documentation	19
Viewing Documentation (For Windows®)	19
How to find Scanning instructions	19
Viewing Documentation (For Macintosh®)	20
How to find Scanning instructions	20
Accessing Brother Support (For Windows®)	21
Control panel overview	22
2 Loading documents and paper	26
Loading documents	26
Using the ADF	26
Recommended environment	26
Document Sizes Supported	26
How to load documents	26
Using the scanner glass	27
Document Sizes Supported	27
How to load documents	27
Scannable area	28
Acceptable paper and other media	28
Recommended media	29
Handling and using media	29
Paper capacity of the output paper tray	29
Choosing the right media	30
Paper type and size for each operation	30
Paper weight, thickness and capacity	31
Loading paper and other media	32
Loading paper in paper tray#2 (MFC-5860CN only)	34
Loading envelopes and post cards	35
Loading envelopes	35
How to load envelopes and post cards	36
Removing small printouts from the machine	36
Printable Area	37
3 General setup	38
On/Off key	38
Turning the machine off	38
Turning the machine on	38
On/Off setting	38
Mode Timer	39
Paper settings	39
Paper Type	39
Paper Size	40
Tray use in Fax mode (MFC-5860CN only)	40
Tray use in Copy mode (MFC-5860CN only)	41
Volume Settings	41
Ring Volume	41
Setting the Ring Volume from the menu	41
Beeper Volume	41
Speaker Volume	42
Automatic Daylight Savings Time	42
LCD display	42
LCD Contrast	42
4 Security features	43
TX Lock	43
Setting and changing the TX Lock password	43
Setting up the password	43
Changing the TX Lock password	44
Turning the TX Lock on/off	44
Turning TX Lock on	44
Turning TX Lock off	44
Fax	45
5 Sending a fax	46
Entering Fax mode	46
Faxing from the ADF	46
Faxing from the scanner glass	46
Faxing A4 size documents from the scanner glass	47
Color fax transmission	47
Canceling a fax in progress	47
Broadcasting (Black & White only)	47
Canceling a Broadcast in progress	48
Additional sending operations	48
Sending faxes using multiple settings	48
Contrast	49
Changing Resolution	49
To change the resolution for the next fax	49
To change the default resolution	49
Dual access (Black & White only)	50
Real time transmission	50
Sending in real time for all faxes	50
Sending in real time for the next fax only	50
Overseas Mode	50
Delayed Faxing (Black & White only)	51
Delayed Batch Transmission (Black & White only)	51
Checking and canceling waiting jobs	51
Sending a fax manually	52
Sending a fax at the end of a conversation	52
Out of Memory message	52
6 Receiving a Fax	53
Receive modes	53
Choosing the Receive Mode	53
Using receive modes	54
Fax only	54
Fax/Tel	54
Manual	54
External TAD	54
Receive mode settings	54
Ring Delay	54
F/T Ring Time (Fax/Tel mode only)	55
Easy Receive	55
If Easy Receive is On:	55
If Easy Receive is Off:	55
Additional receiving operations	56
Printing a reduced incoming fax	56
Receiving a fax at the end of a conversation	56
Printing a fax from the memory	56
7 Telephone Services and External devices	57
Voice Operations	57
Tone or pulse (Canada only)	57
Fax/Tel mode when the power key is on	57
Fax/Tel mode when the power key is off	57
Telephone services	58
Distinctive Ring	58
What does your telephone company's ‘Distinctive Ring’ do?	58
What does Brother's ‘Distinctive Ring’ do?	58
Do you have Voice Mail?	58
Before you choose the ring pattern to register	59
Registering the Distinctive Ring pattern	59
Turning off Distinctive Ring	59
Caller ID	60
Viewing Caller ID List	60
Printing Caller ID List	60
Connecting an external TAD (telephone answering device)	61
Connections	61
Recording an outgoing message (OGM) on an external TAD	62
Special line considerations	62
Roll over phone lines	62
Two-line phone system	62
Converting telephone wall outlets	62
Installing machine, external two-line TAD and two-line telephone	63
Multi-line connections (PBX)	63
External and extension phones	64
Connecting an external or extension telephone	64
Using external and extension telephones	64
If you answer a call and no one is on the line:	64
Using a non-Brother cordless external telephone	64
Using remote codes	64
Fax receive code	64
Telephone answer code	64
Changing the remote codes	65
8 Dialing and storing numbers	66
How to Dial	66
Manual dialing	66
Speed-Dialing	66
Search	66
Fax Redial	67
Storing numbers	67
Storing a pause	67
Storing Speed-Dial numbers	67
Changing Speed-Dial numbers	68
Setting up groups for broadcasting	68
Dialing Access codes and credit card numbers	69
9 Remote fax options	70
Fax Forwarding	70
Paging	70
Fax Storage	71
PC Fax Receive	72
Changing Remote Fax Options	73
Turning off Remote Fax Options	73
Remote Retrieval	74
Setting a Remote Access Code	74
Using your Remote Access Code	74
Retrieving fax messages	75
Changing your Fax Forwarding number	75
Remote fax commands	76
10 Printing Reports	77
Fax reports	77
Transmission Verification Report	77
Fax Journal (activity report)	77
Reports	78
How to print a report	78
11 Polling	79
Polling overview	79
Polling receive	79
Setup to receive polling	79
Sequential polling	79
Polled transmit (Black & White only)	80
Set up for polled transmit	80
Copy	81
12 Making copies	82
How to copy	82
Entering Copy mode	82
Making a single copy	82
Making multiple copies	82
Stop copying	82
Copy keys	83
Changing copy quality	83
Enlarging or reducing the image copied	84
Copy options	85
Making N in 1 copies or a poster	85
Sorting copies using the ADF	86
Adjusting Brightness	87
Adjusting Contrast	87
Adjusting Color saturation	87
Paper options	88
Paper type	88
Paper size	88
Tray Select (MFC-5860CN only)	88
Walk-up Photo Printing	89
13 PhotoCapture Center®	90
PhotoCapture Center® Operations	90
Printing from a media card without a PC	90
Scanning to a media card without a PC	90
Using PhotoCapture Center® from your computer	90
Using media cards	90
Media card folder structure	91
How to print from a media card	92
Printing the thumbnail index	92
Printing Images	93
DPOF printing	94
PhotoCapture Center® print settings	95
Print quality	95
Paper Options	95
Paper Type	95
Paper Size	95
Adjusting Brightness, Contrast and Color	95
Brightness	95
Contrast	95
Color enhancement (True2Life®)	95
Cropping	96
Borderless printing	96
Scan to Card	97
Changing the image quality	97
Changing the black & white file format	97
Changing the color file format	98
Understanding the Error Messages	98
14 PictBridge	99
Before Using PictBridge	99
PictBridge requirements	99
Using PictBridge	99
Setting your digital camera	99
Printing Images	100
DPOF printing	100
Understanding the Error Messages	100
Software	101
15 Software and Network features	102
Appendixes	103
A Safety and Legal	104
Choosing a location	104
To use the machine safely	105
Important safety instructions	109
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	110
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	112
Industry Canada Compliance Statement (Canada only)	112
LAN connection	113
Legal limitations for copying	113
Trademarks	114
B Troubleshooting and Routine Maintenance	115
Troubleshooting	115
If you are having difficulty with your machine	115
Error messages	121
Transferring your faxes or Fax Journal report	124
Transferring faxes to another fax machine	124
Transferring faxes to your PC	125
Transferring Fax Journal report to another fax machine	125
Document jam	125
Document is jammed in the top of the ADF unit	125
Document is jammed inside the ADF unit	126
Printer jam or paper jam	126
Dial Tone	128
Phone line interference	128
Routine maintenance	129
Replacing the ink cartridges	129
Cleaning the outside of the machine	131
Cleaning the scanner	132
Cleaning the machine printer platen	132
Cleaning the paper pick-up roller	133
Cleaning the print head	133
Checking the print quality	134
Checking the printing alignment	135
Checking the ink volume	135
Machine Information	136
Checking the serial number	136
Packing and shipping the machine	136
C Menu and Features	138
On-screen programming	138
Menu table	138
Memory storage	138
Menu keys	138
Menu Table	140
Entering Text	148
D Specifications	149
General	149
Print media	151
Fax	152
Copy	153
PhotoCapture Center®	154
PictBridge	154
Scanner	155
Printer	156
Interfaces	156
Computer requirements	157
Consumable items	158
Network (LAN)	159
E Glossary	160
F Index	163

Match case Limit results 1 per page

102

The machine does not answer

when called.

Check all line cord connections.

Make sure the machine is in the correct receiving mode for your setup.

(See

Choosing the Receive Mode

on page 37.) Check for a dial tone. If possible,

call your machine to hear it answer. If there is still no answer, check the telephone

line cord connection. If there is no ringing when you call your machine, ask your

telephone company to check the line.

Receiving Faxes

Difficulty

Suggestions

Cannot receive a fax

Check all line cord connections.

Make sure the machine is in the correct receiving mode for your setup.

(See

Receive modes

on page 37.)

If you often have interference on the phone line, try changing the menu setting of

Compatibility to

Basic

Normal

. (See

Phone line interference

on page 112.)

Sending Faxes

Difficulty

Suggestions

Cannot send a fax

Check all line cord connections.

Make sure that the Fax

key is illuminated.

(See

Entering Fax mode

on page 30.)

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error.

(See

Reports

on page 62.)

Transmission Verification Report

says ‘Result:NG’ or

‘Result:ERROR’.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get ‘Result:NG’ on the Transmission

Verification Report, your machine may be out of memory. If the problem continues,

ask the telephone company to check your phone line.

If you often get transmission errors due to possible interference on the phone line,

try changing the menu setting of Compatibility to

Basic

Normal

. (See

Phone

line interference

on page 112.)

Poor fax send quality.

Try changing your resolution to

Fine

S.Fine

. Make a copy to check your

machine's scanner operation. If the copy quality is not good, clean the scanner.

(See

Cleaning the scanner

on page 116.)

Vertical black lines when sending.

If the copy you made shows the same problem, clean the scanner. (See

Cleaning

the scanner

on page 116)

Handling Incoming Calls

Difficulty

Suggestions

The machine ‘Hears’ a voice as a

CNG Tone.

If Easy Receive is set to on, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit

. Try avoiding this problem by turning Easy Receive to off. (See

Easy

Receive

on page 39.)

Phone Line or Connections (Continued)

Difficulty

Suggestions