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Brother International MFC-9100C Users Manual - English - Page 182

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Error Messages Error Message Cause Action CHECK CASSETTE CHECK PAPER CHECK PAPER SIZE CHECK SCAN LOCK COMM. ERROR CONNECTION FAIL COOLING DOWN COVER OPEN DISCONNECTED DOCUMENT JAM INK EMPTY MFC cassette cover is open or MFC cassette is not installed properly. Close cassette cover or install cassette properly. MFC is out of paper. Add paper to cassette. Your Paper Size setting may Change either paper in not match the size of paper cassette or change Paper in the cassette. Size setting. The scanner lock is locked. Release the scanner lock lever. If you see MACHINE ERROR AF (or AE), stop operation and call Customer Service for assistance: USA: 1-800-284-4329 From within Canada: 1-800-853-6660 From within Montreal: 1-514-685-6464 Poor phone line quality caused communication error. Try the call again. If problem continues, call Telephone Company to check your phone line. You tried to poll a fax machine that is not in Polled Waiting mode. Verify the other party's polling setup. The print head has overheated. Unplug the MFC and wait 30 minutes for it to cool. Scanner cover is not closed completely. Press the Scanner Cover Release Button and lift the scanner cover, then close it. The other party or other party's fax machine terminated the call. Try to transmit or receive again. Documents were not inserted See page 21-4. or fed properly, or document scanned from ADF was longer than about 40 inches (90cm). One or more of the ink cartridges is out of ink. Replace the ink cartridges. (See pages 21-16.) 21 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Section	Page
MFC 9100C Owner's Manual	1
Brother Numbers	3
Fax-Back System	3
Brother on the World Wide Web	3
Brother Bulletin Board	3
For Customer Service	3
Advanced Sending Operations	68
Overseas Mode	68
Delayed Fax	68
Multiple Resolution Transmission	69
Setting Up for Polling Transmit	69
Chapter 7 Auto Dial Numbers and Dialing Options	71
Storing Numbers for Easy Dialing	71
Storing One Touch Dial Numbers	71
Storing Speed Dial Numbers	72
Changing One Touch and Speed Dial Numbers	72
Setting Up Groups for Broadcasting	73
Dialing Options	74
Searching Telephone Index	74
One Touch Dialing	74
Speed Dialing	74
Pause	74
Fax Redial	74
Broadcasting	75
Dialing Access Codes and Credit Card Numbers	76
Chapter 8 Remote Fax Options	77
Paging and Fax Forwarding	77
Programming a Paging Number	77
Programming a Fax Forwarding Number	78
Setting Fax Storage	78
Remote Retrieval	79
Changing Remote Retrieval Access Code	79
Using Remote Retrieval Access Code	79
Remote Commands	80
Retrieving Memory Status List	81
Retrieving Fax Messages	81
Changing Fax Forwarding Number Remotely	82
Chapter 9 Printing Reports	83
MFC Settings and Activity	83
To Print a Report	83
Transmission Verification (Xmit) Report	84
Activity Report Interval	84
Chapter 10 Making Copies	85
Color Copy Keys	85
Basic Copy Operations	85
Copying One Page	85
Multiple Copies (Using the ADF)	86
Memory Full Message	86
Multiple Copies (Using the Scanner Glass)	87
Enlarged or Reduced Copies (Temporary Setting)	88
Copy Quality – Temporary Settings	89
Using the Copy Quality Key	89
Using the Paper Type Key	90
Using the Brightness Key	90
Copy Quality – Changing Default Settings	91
Select Paper Type	92
Select Copy Quality	92
Color Adjustment	93
Copy Brightness	93
Copy Contrast	93
Selecting a Single Color (One Color)	93
Legal Limitations	94
Chapter 11 Walk-Up Video Printing	95
Getting Started	95
Auto Switch	96
Color Video Printing	96
Black & White Video Printing	97
Video Print Quality – Temporary Settings	97
Using the Copy Quality Key	97
Using the Paper Type Key	98
Using the Brightness Key	98
Changing Default Settings	99
Setting Paper Type	100
Setting Video Printing Quality	100
Setting Video Type	100
Setting Print Size	101
Video Printing Color Adjustment	101
Video Printing Brightness	102
Video Capture from the PC	102
Chapter 12 Setting Up the MFC and Computer to Work Together	103
Before You Install Multi-Function Link® Pro Software	103
If You Don’t Have a CD-ROM Drive	104
Computer Requirements	104
Connecting the MFC to the Computer	105
Installing Multi-Function Link® Pro Software (CD-ROM 1)	106
Overview of Basic Steps	106
Choosing the Software to Install	106
Install Multi-Function Link® Pro Software	106
Install NetCentric™ FaxStorm	106
Install Automatic E-Mail Printing	106
Install FaxSpeed	106
Install Printer and Scanner Drivers Only	107
Other Options	107
View On-Line Documentation	107
View Product Support Information	107
Brother Web Link	107
Exit	107
Installing the Brother Software	107
Helpful Hints for Windows® 3.1 x	109
Receiving Messages into the PC	110
Multi-Function Link® Pro Mode	110
Chapter 13 Using MFC as Printer	111
Features	111
Printer Driver	112
Choosing the Right Kind of Paper	112
Multi-purpose Paper Cassette	112
Loading Paper in Multi-purpose Paper Cassette	113
Manual Feed Slot	114
Setup for Envelopes	114
Simultaneous Printing/Fax	115
Printer Operation Keys	115
On/OffLine Key	115
Reset Key	115
Priority Key	115
Ink Management Key	115
Turning Off Bi-directional Printing	116
Chapter 14 Windows® Printing	117
Printer Emulation	117
Using the Maintenance Utility Program for Printing from DOS	117
Installing the Brother MFC 9100 Series DOS Tools	117
Using the Brother MFC 9100 Series Printer Driver	118
Paper Tab	118
Paper Size	119
User Defined Paper Size	119
Paper Source	120
Feeder	120
Manual Feed	120
Orientation	120
Scaling	120
2 in 1	120
Copies	121
Collate	121
Reverse Order	121
Quality/Color Tab	122
Quality	122
Media	123
Color/Mono	123
Color	123
Mono	123
Controlling the Color	124
Document	124
Custom Setting	125
Color Matching	125
Halftone Pattern	125
Effect	126
Control/Maintenance Tab	126
Monitor Calibration	127
Bi-Directional Printing	127
Maintenance	127
The Cleaning Tab	127
Test Print	127
Cleaning	128
The Printer Adjustment Tab	128
Vertical Alignment	128
Chapter 15 Using Multi-Function Link® Pro Software	129
Introduction	129
Brother Resource Manager	129
MFC Remote Setup	130
Multi-Function Link® Pro Main Menu	131
Sending a Fax from Your PC	131
Sending a Quick Fax	131
Sending a Fax from the Main Menu	132
Sending a Fax from a Windows® Application	132
Receiving Faxes into the PC	133
Checklist for the MFC	133
Checklist for Your PC	133
Viewing Received Faxes	134
Chapter 16 Using PaperPort® and ScanSoft™ TextBridge	135
Viewing Items in PaperPort®	136
Organizing Your Items in Folders	136
Links to Many Other Applications	137
Using ScanSoft™ TextBridge® OCR (Converting Image Text to Text You Can Edit)	137
Importing Items from Other Applications	138
Exporting Items in Other Formats	138
Scanning a Document	138
TWAIN COMPLIANT	138
Accessing the Scanner	139
Scanning a Document into the PC	139
Settings in the Scanner Window	140
Resolution:	140
Color Type:	140
Size:	141
Custom:	141
Adjust:	141
Paper:	141
Video Capture:	141
PreScanning an Image	142
How to use PreScan to adjust an Image:	142
Video Capture from the PC	143
Connecting Your Video Equipment	143
To connect your video equipment:	143
Capturing An Image	144
To capture a frame as an image:	144
Chapter 17 Using Internet Faxing with NetCentric™ FaxStorm	147
NetCentric™ Internet Fax	147
Before You Begin	148
Compatible Operating Systems	148
Set Up Your Fax Service Account	148
Receiving Faxes	148
Creating an Inbound Account	149
Installing NetCentric™ FaxStorm	149
Overview of Utilities	150
Contact Manager	150
Cover Page Builder	150
Print Driver	150
Status Manager	150
Viewfax (A Fax File Viewing Application)	150
Accessing NetCentric™ FaxStorm	150
Sending Faxes	151
General Tab	151
Addressing a Fax	151
Adding Contacts One at a Time	152
Selecting a Group (or a Contact from a Group)	152
Saving a New Contact from the Fax Send Window	153
Specifying a Cover Page	153
About Sending a Fax as E-mail	154
Attachments Tab	154
Options/Sender Tab	155
Sending from Other Windows® Applications	155
If You Are Using Windows® 95/98	155
If You Are Using Windows NT® Workstation Version 4.0	156
Setting Up Contacts in the Contact Manager	156
To Add a New Contact to the All Group:	157
To Add a New Contact to Another Group:	158
Changing Contact Detail	158
Setting Up Multiple Addresses	159
Moving or Copying a Contact to Another Group	159
Creating a Group for Broadcasting	159
Managing Your Faxes in the Status Manager	160
Accessing the Status Manager	160
Checking the Status of Sent Faxes (Outbox)	160
Managing Faxes from Your Account Page	161
Accessing Your Account Page	161
Viewing Received Faxes in Your Account Page Inbox	161
Checking Sent Faxes in Your Account Page Outbox	162
Customer Support	162
Contact NetCentric™ Corporation at	162
Chapter 18 Using Automatic E-Mail Printing	163
Automatic E-Mail Printing (For Windows® 95/98 Only)	163
Main Features	163
Automatic E-Mail Printing is for Windows® 95/98 Only	164
You Cannot Use a 16-bit TCP/IP Stack	164
If You Are Using Korean Windows® 95/98	164
Setting Up Automatic E-Mail Printing	164
Chapter 19 Color Faxing with FaxSpeed	165
Introduction	165
How FaxSpeed Works	165
Special Coded Format (InfoImage)	166
Installing FaxSpeed	166
Selecting Multi-Function Link® Pro As Your Fax Application	167
Creating FaxSpeed Read Module Disks for Recipients	168
Quick Start Procedures	169
How to Send an InfoImage	169
To Send an InfoImage with FaxSpeed Standard Send:	169
Using the FaxSpeed Macro	170
To send the current document in your word processor directly to FaxSpeed:	170
How to Read an InfoImage that Was Printed at Your MFC	170
Follow these steps when a received InfoImage printed at the MFC:	170
How to Read an InfoImage that Was Received Into Multi-Function Link® Pro	171
To read an InfoImage after viewing it in PaperPort® :	171
If the Recipient Uses Another Fax Application	172
FaxSpeed Read Module for Recipients	172
For recipients of your InfoImage who are using another fax application:	172
If Recipient Uses Fax Machine and Scanner	173
FaxSpeed Read Module for Recipients	173
For recipients of your InfoImage who are using a fax machine and scanner:	173
Chapter 20 Important Information	175
Standard Telephone and FCC Notices	175
These notices are in effect on models sold and used in the United States only.	175
Important—About the InterfaceCable	176
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)	177
Industry Canada Compliance Statement (For Canada Only)	177
ENERGY STAR® Compliance Statement	177
Important Safety Instructions	178
Compilation and Publication Notice	180
Trademarks	180
Chapter 21 Troubleshooting and Routine Maintenance	181
Troubleshooting	181
Fax-Back System	181
Brother Home Page	181
Brother Bulletin Board	181
Error Messages	181
Document Jams and Paper Jams	184
Document Jam in the Top of the ADF Unit	184
Document Jam Inside the ADF Unit	184
Paper Jam	185
If You Are Having Difficulty with Your MFC	186
How to Improve Print Quality	190
Test Print	190
Cleaning the Print Head	190
Aligning Ink Cartridges	191
Turning Off Bi-directional Printing	192
Packing and Shipping the MFC	192
Routine Maintenance	194
Cleaning the Scanner	194
Cleaning the MFC Printer Platen	195
Cleaning the Pick-up Roller	196
Replacing the Ink Cartridges	196
For Customer Service	199
Chapter 22 Glossary	201
Chapter 23 Specifications	205
Product Description	205
Fax Specifications	205
Printer Specifications	206
Printing	206
Controller	206
Print Media	207
Index	209