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Difficulty with Operation, Control Centre See

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Difficulty with Operation If you think there is a problem with the machine, check the table below and follow the troubleshooting tips. DIFFICULTY SUGGESTIONS General Printing Difficulties The machine does not print. Make sure the machine is turned on. The toner cartridge and drum unit are installed properly. The interface cable is securely connected between the machine and computer. Check to see if LCD is showing an error message. The machine prints unexpectedly or it prints garbage. Switch off. Make sure your application software is correctly set up to use the machine by checking the primary settings in your application software. The machine prints the first couple of pages correctly, then some pages have text missing. Your computer is not recognizing the printer's "input buffer full" signal. Please make sure you connect the printer cable correctly. The machine cannot print full Reduce the printer resolution. Reduce the complexity of your pages of a document. A OUT document and try again. Reduce the graphic quality or the number OF MEMORY error of font sizes within your application software. Expand the printer message occurs. memory with the optional memory board. (See Memory Board, page 94.) My headers or footers appear Most laser printers have a restricted area that will not accept print. when I view my document on Usually these are the first two lines and last two lines, leaves 62 the screen but do not show up printable lines. Adjust the top and bottom margins in your document when I print them. to allow for this. Windows® Setup Printing Difficulties I cannot print from my application software. Make sure the Windows® printer driver is installed and you select it in your application software. Software Difficulties "MFC Connect Failure" If the machine is not connected to your PC and you have loaded the Brother software, the PC will show "MFC Connect Failure" each time you restart Windows®. You can ignore this message or you can turn it off by deselect the AutoLoad PopUp check box in the Brother Control Centre chapter. (See How to Turn Off AutoLoad, page 47.) Paper Handling Difficulties The machine does not load Check to see if the CHECK PAPER or PAPER JAM message paper. The LCD shows appears on the LCD. If so, the paper tray may be out of paper. If it CHECK PAPER or PAPER is empty, load a new stack of paper into the paper tray. If there is JAM paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray. Reduce the amount of paper in the paper tray, then try again. Check the manual feed mode is not selected in the printer driver. (See Paper Source, page 32.) 76 Chapter 9

Section	Page
OWNER’S MANUAL MFC-9760	1
Using This Manual	3
Finding Information	3
Symbols Used In This Manual	3
Table of Contents	4
Preparation and Simple Use Guide	7
Steps to prepare and use the machine simply	7
Advice for Preparation and Simple Use Guide	10
Choosing a Location	10
Connecting the Power Cord	11
Control Panel Overview	12
Menu Mode	14
1 Custom Settings	16
Custom Settings	16
Beeper Volume	16
Toner Save	16
Power Save	16
Turning Off the Scanner Lamp	17
Sleep Mode	17
Setting the Print Density	17
Printing a System Set up List	17
Turning On Lower Tray (With Optional Paper Tray Only)	18
2 Making Copies	19
Basic Copy Operations	19
Using the Machine as a Copier	19
Making a Single Copy	19
Making Multiple Copies (Using the ADF)	19
Making Multiple Copies (Using the Glass Platen)	20
Out of Memory Message	20
Temporary Copy Setting	21
Copying Using Multiple Settings	21
Making Reduced Copies	21
Making Enlarged Copies	22
Using the Options Key	23
Copy Contrast	23
Sorting Multiple Copies (Using ADF)	23
Paper Type	24
Paper Size	24
Copy Mode	25
Special Copy Options (Using the ADF)	25
Special Copy Options (Using the Glass Platen)	25
2 in 1	26
4 in 1	26
Poster	26
Changing Default Settings	27
Copy Mode (Type of Document)	27
Copy Contrast	28
Paper Type	28
3 Using the machine as a Printer	29
Special Printing Features	29
Windows® Printing	29
Brother Resource Manager	29
Enhanced Memory Management	29
Printing From Your PC	29
Paper Tray	29
Two-Sided Printing (Manual Duplexing)	30
Manual Feed Slot	30
Loading One Sheet of Paper	31
Loading more than One Sheet of Paper	31
Printing on Thicker Paper and Card Stock	32
Face Down Output Bin	33
Reset Key	33
Simultaneous Printing	33
Printer Menu Functions	34
Printing the Internal Font List	34
Printing the Print Configuration List	34
Restoring Factory Default Settings	34
Acceptable Paper	35
4 Printer Driver Settings (For Windows® Only)	36
Using the Brother MFC-9760 Printer Driver	36
Features in the Printer Driver (For Windows® 95/98/Me and Windows® NT 4.0 Users)	36
Basic Tab	36
Paper Size	37
Multiple Page	37
Border Line	37
Orientation	37
Copies	37
Collate	37
Media Type	38
Paper Source	38
First Page	38
Other Pages	38
Advanced Tab	39
Print Quality	40
Resolution	40
Toner Save	40
Print Setting (For Windows® 95/98/98SE/Me Users Only)	40
Duplex Printing	40
Manual Duplex	40
Binding Offset	40
Watermark	41
Print Watermark	41
In background	41
Watermark Text	41
Watermark Bitmap	42
Position	42
Page Setting	42
Device Options	43
Quick Print Setup	43
Administrator (For Windows® 95/98/98SE/Me Users Only)	44
Print Date & Time	45
Accessories Tab	45
Paper Source Setting	45
Default Source	46
Available Options	46
Support Tab	47
Brother Solutions Centre	47
Web Update	47
Check Setting	47
Features in the Printer Driver (For Windows® 2000)	48
General Tab	48
Printing Preferences	48
Layout Tab	48
Orientation	48
Pages Per Sheet	49
Paper/Quality Tab	49
Tray Selection	49
Paper Source	49
Media	50
Advanced Options	50
Paper/Output	50
Graphic	50
Document Options	50
Device Settings Tab	51
Form To Tray Assignment	51
Installable Options	51
5 Using the Windows®-Based Brother Control Centre (For Windows® Only)	52
Brother Control Centre	52
AutoLoad the Brother Control Centre	52
How to Turn Off AutoLoad	53
Brother Control Centre Features	54
Auto Configuration	54
Scanning Operations	54
Copy Operations	55
Scanner Settings	55
Global Settings	55
Setting Up the Scanner Configurations	56
To access the Scanner Configurations screen:	56
Perform an Operation from the Brother Control Centre Screen	56
Scan to File	57
Scanner Settings	57
Destination Folder	57
Scan to E-mail	58
Scanner Settings	58
E-mail Application	58
File Attachments	59
Conversion Options	59
Format	59
Show QuickSend Menu	59
QuickSend List	59
Scan to Word Processor	60
Scanner Settings	60
Word Processor	60
User Defined Button	61
Scanner Settings	61
Target Application	61
Copy	62
Scanner Settings	62
Copy Settings	62
6 Using ScanSoft™ PaperPort® for Brother and ScanSoft™ TextBridge®	63
Viewing Items in ScanSoft™ PaperPort® for Brother	63
Organizing Your Items in Folders	64
Links to Many Other Applications	64
Using ScanSoft™ TextBridge® OCR (Converting Image Text to Text You Can Edit)	65
Importing Items from Other Applications	65
Exporting Items in Other Formats	65
Exporting an Image File	65
Accessing the Scanner	66
Scanning a Document into your PC	66
Settings in the Scanner Window	67
Image	67
Custom	68
PreScanning an Image	69
7 Using the Brother MFC with a New Power Macintosh® G3, G4 or iMac™/iBook™	70
Set up Your USB Equipped Apple® Macintosh® G3,G4 or iMac™/iBook™ with Mac OS 8.5/8.5.1/8.6/9.0/9....	70
Using Brother Printer Driver with your Apple® Macintosh®	70
Using Brother TWAIN Scanner Driver with Your Apple® Macintosh®	72
Accessing the Scanner	72
Scanning a Document into Your Macintosh G3, G4 or iMac™/iBook™	72
Settings in the Scanner Window	73
Image	73
Scanning Area	74
Business Card Size	74
Adjust Image	74
PreScanning an Image	75
8 For DOS User	76
How to Use the machine with Your DOS Application Software	76
What Does the Remote Printer Console Do?	76
Installing the Remote Printer Console	76
Running the Remote Printer Console Main Program	77
9 Troubleshooting and Maintenance	78
Error Messages	78
Document Jams and Paper Jams	80
Document Jam in the Top of the ADF Unit	80
Document Jam inside the ADF Unit	80
Printer Jam or Paper Jam	80
Paper is Jammed in the Paper Tray	81
Paper is Jammed near the Drum Unit	81
Paper is Jammed in the Fuser Unit	81
Difficulty with Operation	82
Packing and Shipping the Machine	85
Regular Maintenance	87
Cleaning the Scanner	87
Cleaning the Printer	88
Cleaning the Drum Unit	89
Replacing the Toner Cartridge	90
Toner Empty Indicator	90
Steps for Replacing Toner Cartridge	90
Drum Life Considerations for Your Brother Machine	94
Replacing the Drum Unit	94
10 Important Safety Information	97
Important Safety Instructions	97
IEC 60825 Specification	98
For Your Safety	99
Disconnect device	99
11 Optional Accessories	100
Memory Board	100
Installing the Optional Memory Board	100
Optional Paper Tray	102
12 Specifications	103
General Specifications	103
Printer Specifications	103
Computer Requirement	104
Electrical and Environment	105
Compilation and Publication Notice	105
Trademarks	106
Ordering Accessories and Supplies	106
Index	107

Match case Limit results 1 per page

Chapter 9

Difficulty with Operation

If you think there is a problem with the machine, check the table below and follow the

troubleshooting tips.

DIFFICULTY

SUGGESTIONS

General Printing Difficulties

The machine does not print.

Make sure the machine is turned on. The toner cartridge and drum

unit are installed properly. The interface cable is securely connected

between the machine and computer. Check to see if LCD is showing

an error message.

The machine prints

unexpectedly or it prints

garbage.

Switch off. Make sure your application software is correctly set up

to use the machine by checking the primary settings in your

application software.

The machine prints the first

couple of pages correctly,

then some pages have text

missing.

Your computer is not recognizing the printer’s “input buffer full”

signal. Please make sure you connect the printer cable correctly.

The machine cannot print full

pages of a document. A

OUT

OF MEMORY

error

message occurs.

Reduce the printer resolution. Reduce the complexity of your

document and try again. Reduce the graphic quality or the number

of font sizes within your application software. Expand the printer

memory with the optional memory board. (See

Memory Board

page 94.)

My headers or footers appear

when I view my document on

the screen but do not show up

when I print them.

Most laser printers have a restricted area that will not accept print.

Usually these are the first two lines and last two lines, leaves 62

printable lines. Adjust the top and bottom margins in your document

to allow for this.

Windows

Setup Printing Difficulties

I cannot print from my

application software.

Make sure the Windows

printer driver is installed and you select it

in your application software.

Software Difficulties

“MFC Connect Failure”

If the machine is not connected to your PC and you have loaded the

Brother software, the PC will show “MFC Connect Failure” each

time you restart Windows

. You can ignore this message or you can

turn it off by deselect the AutoLoad PopUp check box in the Brother

Control Centre chapter. (See

How to Turn Off AutoLoad

, page 47.)

Paper Handling Difficulties

The machine does not load

paper. The LCD shows

CHECK PAPER

PAPER

JAM

Check to see if the

CHECK PAPER

PAPER JAM

message

appears on the LCD. If so, the paper tray may be out of paper. If it

is empty, load a new stack of paper into the paper tray. If there is

paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the

paper, turn the stack over and put it back into the paper tray. Reduce

the amount of paper in the paper tray, then try again. Check the

manual feed mode is not selected in the printer driver. (See

Paper

Source

, page 32.)