Brother International MFC-J5620DW Basic Users Guide - Page 61
Error Message, Cause, Action, Cannot Detect, Volume, Cannot Print, Replace ink., Comm.Error - troubleshooting
![]() |
View all Brother International MFC-J5620DW manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 61 highlights
Troubleshooting Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it. Take out the new ink cartridge and reinstall it slowly and firmly until it latches. An ink cartridge is not installed correctly. (See Online User's Guide: Replace the Ink Cartridges.) A used ink cartridge was reinstalled. Remove the used ink cartridge and install a new one. If you are not using Genuine Brother Innobella ink, the machine may not detect the ink cartridge. Use a new Genuine Brother Innobella Ink Cartridge. If the error is not cleared, call Brother Customer Service. The ink cartridge must be replaced. Replace the ink cartridge with a new, genuine Brother ink cartridge. The new ink cartridge has an air bubble. Slowly turn the ink cartridge so that the ink supply port is pointing downward, and then reinstall the cartridge. The wrong Brother model ink cartridge was installed. Check the model numbers of the ink cartridges and install the correct ink cartridges. (See Supplies on page 83.) Cannot Detect Ink Volume If you are not using Genuine Brother Innobella ink, the machine may not detect the ink volume. Use a new Genuine Brother Innobella Ink Cartridge. If the error is not cleared, call Brother Customer Service. Cannot Print Replace ink. One or more of the ink cartridges Replace the ink cartridges. have reached the end of their life. The machine will stop all print operations. While memory is available, black and (See Online User's Guide: Replace the Ink Cartridges.) white faxes will be stored in the memory. If a sending machine has a color fax, the machine's "handshake" will ask that the fax be sent as black B and white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black and white fax. Comm.Error Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Connection Failed You tried to poll a fax machine that is Check the other fax machine's polling not in Polled Waiting mode. setup. 49
![](/manual_guide/products/brother-international-mfcj5520dw-basic-users-guide-5ba222b/61.png)