Brother International MFC-J5620DW Basic Users Guide - Page 67
Unable to Scan XX
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Troubleshooting Error Message Cause Action Unable to Clean XX Unable to Initialize XX Unable to Print XX The machine has a mechanical problem. -OR- A foreign object, such as a paper clip or a piece of ripped paper, is in the machine. Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it. You can try additional paper jam clear operations. (See Additional paper jam clear operations on page 65.) (The machine can be turned off without losing faxes stored in the memory. (See Transferring your faxes or Fax Journal report on page 57.)) If the problem continues, call Brother Customer Service. Unable to Scan XX The machine has a mechanical problem. Disconnect the machine from the power for several minutes, and then reconnect it. The machine can be turned off without losing faxes stored in the memory. (See Transferring your faxes or Fax Journal report on page 57.) If the problem continues, call Brother Customer Service. Unusable Device Disconnect device from front connector & turn machine off & then on A broken device is connected to the USB direct interface. Unplug the device from the USB direct interface, and then press to turn the machine off and then on again. Unusable Device Please disconnect USB device. A USB device or USB flash drive that Unplug the device from the USB is not supported has been connected direct interface. Turn the machine off to the USB direct interface. and then on again. B Wrong Ink Color An ink cartridge has been installed in the wrong position. Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions. 55