Brother International TD-2020 Users Guide - Page 63

Print Head Maintenance, Platen Roller, Maintenance, Checking the Sensor Position

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Troubleshooting Problem Solution Media is not fed correctly.  Is the print head or platen roller dirty? Although the print head generally remains clean under normal use, dust or dirt from the platen roller may become stuck to the print head. If this occurs, clean the print head or platen roller. For details, see Print Head Maintenance or Platen Roller Maintenance on page 51.  Are the sensors in the correct position? Check that the sensors are correctly positioned. For details, see Checking the Sensor Position on page 17.  Has the paper size information been registered with the printer? If the paper size information has not been registered with the printer, the media will not be fed correctly. For details, see Registering Paper Size Information With A data transmission error appears on the Printer on page 9.  Is the correct port selected? 7 your computer. Check that the correct port is selected.  Is the printer in cooling mode (the POWER indicator is blinking in orange)? Wait until the indicator stops blinking, and then try printing again.  Is someone printing via the network? If you try to print while other users are printing large amounts of data, the printer will be unable to accept your print job until ongoing printing is finished. In such a situation, execute the print job again after the other jobs are completed. 57

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Troubleshooting
57
7
Media is not fed correctly.
Is the print head or platen roller dirty?
Although the print head generally remains clean under
normal use, dust or dirt from the platen roller may become
stuck to the print head.
If this occurs, clean the print head or platen roller.
For details, see
Print Head Maintenance
or
Platen Roller
Maintenance
on page 51.
Are the sensors in the correct position?
Check that the sensors are correctly positioned. For details,
see
Checking the Sensor Position
on page 17.
Has the paper size information been registered with the
printer?
If the paper size information has not been registered with
the printer, the media will not be fed correctly.
For details, see
Registering Paper Size Information With
the Printer
on page 9.
A data transmission error appears on
your computer.
Is the correct port selected?
Check that the correct port is selected.
Is the printer in cooling mode (the POWER indicator is
blinking in orange)?
Wait until the indicator stops blinking, and then try printing
again.
Is someone printing via the network?
If you try to print while other users are printing large
amounts of data, the printer will be unable to accept your
print job until ongoing printing is finished. In such a
situation, execute the print job again after the other jobs are
completed.
Problem
Solution