Canon CanoScan N650U User Manual - Page 82

ScanGear CS-U does not launch., Problem, Cause, Solution, ScanGear CS-U

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chapter 7 Troubleshooting Top Page Glossary Contents Index ScanGear CS-U does not launch. Problem: Cause: Solution: ScanGear CS-U does not launch, the screen freezes, or another software application launches. The scanner may not be connected correctly, or you may have chosen the wrong scanner source in your software application. The scanner configuration file may have been changed. Make sure the scanner is properly connected to your computer before you turn on the computer and start Windows. If not, connect the scanner. Then restart your computer. Make sure you selected the correct scanner in the parent software application. For details, see your software application documentation for instructions. If neither of those steps solve the problem, uninstall ScanGear CS-U (p.16) then reinstall ScanGear CS-U (p.13). 82

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82
chapter 7
Troubleshooting
Top
Page
Glossary
Contents
Index
ScanGear CS-U does not launch.
Problem:
ScanGear CS-U does not launch, the screen freezes, or
another software application launches.
Cause:
The scanner may not be connected correctly, or you may
have chosen the wrong scanner source in your software
application. The scanner configuration file may have been
changed.
Solution:
Make sure the scanner is properly connected to your
computer before you turn on the computer and start
Windows. If not, connect the scanner.
Then restart your
computer.
Make sure you selected the correct scanner in the parent
software application.
For details, see your software
application documentation for instructions.
If neither of those steps solve the problem, uninstall
ScanGear CS-U (
p.16
) then reinstall ScanGear CS-U
(
p.13
).