Canon Canon CX-G2400 2 Inkjet Card Printer CX-G2400 Basic Operation Guide - Page 41

Power Does not Turn on, Printing Does not Start/Complete

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Troubleshooting Power Does not Turn on Points to Confirm Is the AC adapter and power cord properly connected? Is the power outlet supplying electricity? Solution After confirming that the AC adapter and power cord are properly connected, insert the power plug firmly into the power outlet. Try plugging in other electric appliances. If it works properly, a printer failure is possible. Contact your place of purchase. Printing Does not Start/Complete Points to Confirm Did an error occur? Is it connected to the computer? Is the correct printer selected? Are you printing a large image? Are you printing for long periods of time? Did the test pattern print? Are there problems occurring with the computer? Solution Double-click the message of the [Status Information] displayed on the Status Monitor and operate according to the directions given. Connect the computer and the printer correctly with the interface cable. Select the printer to be used with the [Printing] dialog box. If the Status Lamp (green) is flashing, the data is still being processed. Stand by. When printing for a long period of time, the print head temperature will rise. To protect the head, printing operations will be interrupted. After a while printing will resume. From [Utility] window of the printer driver, try performing the print out of a head position adjustment pattern or print the configured values. If printed, confirm the configuration and operation procedures of the application software and confirm the contents of the data to be printed. Print after restarting the computer. Also, delete any print jobs left over when starting. 38

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38
Troubleshooting
Power Does not Turn on
Points to Confirm
Solution
Is the AC adapter and power cord
properly connected?
After confirming that the AC adapter and power cord are properly
connected, insert the power plug firmly into the power outlet.
Is the power outlet supplying
electricity?
Try plugging in other electric appliances. If it works properly, a printer
failure is possible. Contact your place of purchase.
Printing Does not Start/Complete
Points to Confirm
Solution
Did an error occur?
Double-click the message of the [Status Information] displayed on the
Status Monitor and operate according to the directions given.
Is it connected to the computer?
Connect the computer and the printer correctly with the interface
cable.
Is the correct printer selected?
Select the printer to be used with the [Printing] dialog box.
Are you printing a large image?
If the Status Lamp (green) is flashing, the data is still being processed.
Stand by.
Are you printing for long periods of
time?
When printing for a long period of time, the print head temperature
will rise.
To protect the head, printing operations will be interrupted. After a
while printing will resume.
Did the test pattern print?
From [Utility] window of the printer driver, try performing the print out
of a head position adjustment pattern or print the configured values.
If printed, confirm the configuration and operation procedures of
the application software and confirm the contents of the data to be
printed.
Are there problems occurring with
the computer?
Print after restarting the computer.
Also, delete any print jobs left over when starting.