Canon Canon CX-G2400 2 Inkjet Card Printer CX-G2400 Basic Operation Guide - Page 44

Paper Does not Feed Properly

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Page 44 highlights

Troubleshooting (When you are connected within a network environment) Is communication with the printer enabled? 2. Right-click the printer icon and select [Printer Properties]. The properties window will appear. 3. Click on the [Ports] tab and click [Add port]. 4. Select [CNUS Network Port] and click [New Port...]. The [CNUS Network Port] dialog box will be displayed. 5. Click [Detect Printers]. This printer will appear in [List of Printers]. If this printer is not displayed, click [Limit detect area] and search for the IP address. 6. Enter the new port name in the [Output]. 7. Click [OK]. The port number and protocol that the printer uses for communication are set as follows. Use these settings as references. Port number 50000 50001 50002 Protocol TCP TCP/UDP UDP Paper Does not Feed Properly Points to Confirm Is the dedicated paper being used? Solution Use dedicated paper. Do not use paper other than dedicated paper. It can cause paper jams and malfunctions. Is the paper switch lever set properly? Check that the paper switch lever is set to the appropriate position according to the paper to be printed on. (P.17) Is the paper leading edge folded or is If the paper leading edge is folded or the paper is curled, the paper will the paper curled? not feed properly. Also, it can cause paper jams and malfunctions. Flatten the paper. If the paper cannot be flattened, adjust the paper guides to the paper width, and then print. (P.50) 41

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41
Troubleshooting
2.
Right-click the printer icon and select [Printer Properties].
The properties window will appear.
3. Click on the [Ports] tab and click [Add port].
4.
Select [CNUS Network Port] and click [New Port...].
The [CNUS Network Port] dialog box will be displayed.
5.
Click [Detect Printers].
This printer will appear in [List of Printers].
If this printer is not displayed, click [Limit detect area] and search for
the IP address.
6.
Enter the new port name in the [Output].
7.
Click [OK].
(When you are connected within a
network environment)
Is communication with the printer
enabled?
The port number and protocol that the printer uses for communication
are set as follows. Use these settings as references.
Port number
Protocol
50000
TCP
50001
TCP/UDP
50002
UDP
Paper Does not Feed Properly
Points to Confirm
Solution
Is the dedicated paper being used?
Use dedicated paper.
Do not use paper other than dedicated paper. It can cause paper jams
and malfunctions.
Is the paper switch lever set properly?
Check that the paper switch lever is set to the appropriate position
according to the paper to be printed on.
(P.17)
Is the paper leading edge folded or is
the paper curled?
If the paper leading edge is folded or the paper is curled, the paper will
not feed properly. Also, it can cause paper jams and malfunctions.
Flatten the paper.
If the paper cannot be flattened, adjust the paper guides to the paper
width, and then print.
(P.50)