Canon MK 1500 Mk1500 Users Guide - Page 113

Troubleshooting

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6.3 Troubleshooting Appendices Part 6 Symptoms The display remains blank when the power is turned on. The startup display remains on the display; the input display does not appear. The printer does not print, or does not print correctly. Cause The AC adapter is not connected properly. You are not using an AC adapter that is made for use with the printer. A cause other than the above. Bad input data. Action Turn the power switch off, and then make sure either that the AC adapter is securely plugged into the power outlet and is connected to the main unit. Then turn the power back on. Use an AC adapter that is specifically intended for the printer. Using another AC adapter could result in circuit damage or overheating. Restore all settings to their initial values. (page 87) Restore all settings to their initial values. (page 87) No character data has been input. The size of the printing media that was selected for printing does not match the size of the printing media that has actually been loaded in the printer. The printing start position and the printing vertical position are not set correctly. The ribbon cassette has not been set correctly. The tube attachment or label tape cassette has not been installed correctly. The tube or label tape is crushed, twisted, or otherwise misshapen. The tube or label tape is dirty. The transport rollers are dirty. The print head is dirty. Tube cleaner is dirty. Tube cleaner is worn. The printing operation cannot be performed if no character data has been input. Either input character data, or else load a file and prepare character data. Confirm the size of the printing media that is loaded in the printer, and then select the same size. Refer to "Adjusting the printing start position and vertical position" (page 79) and make the correct settings. Detach the ribbon cassette, take up the slack, and then reinstall the ribbon cassette. Detach the tube attachment or the label tape cassette and then install it again. Cut off the misshaped portion and then install the media again. Use printing media that is not misshaped. Remove the dirt. Refer to "Cleaning the transport rollers" (page 102) and clean the transport rollers. Refer to "Cleaning the print head" (page 104) and clean the print head. Refer to "Cleaning/Replacing the tube cleaner" (page 104) and wipe the dirt with sponge. Replace with new cleaner. Contact your nearest dealer to purchase replacement tube cleaners. 109

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109
Appendices
Part 6
6.3
Troubleshooting
Symptoms
Cause
Action
The display remains blank when
the power is turned on.
The AC adapter is not connected
properly.
Turn the power switch off, and
then make sure either that the AC
adapter is securely plugged into the
power outlet and is connected to
the main unit. Then turn the power
back on.
You are not using an AC adapter
that is made for use with the
printer.
Use an AC adapter that is
speci
fi
cally intended for the
printer. Using another AC adapter
could result in circuit damage or
overheating.
A cause other than the above.
Restore all settings to their initial
values. (page 87)
The startup display remains on the
display; the input display does not
appear.
Bad input data.
Restore all settings to their initial
values. (page 87)
The printer does not print, or does
not print correctly.
No character data has been input.
The printing operation cannot be
performed if no character data has
been input. Either input character
data, or else load a
fi
le and prepare
character data.
The size of the printing media
that was selected for printing does
not match the size of the printing
media that has actually been loaded
in the printer.
Con
fi
rm the size of the printing
media that is loaded in the printer,
and then select the same size.
The printing start position and the
printing vertical position are not
set correctly.
Refer to “Adjusting the printing
start position and vertical position”
(page 79) and make the correct
settings.
The ribbon cassette has not been
set correctly.
Detach the ribbon cassette, take
up the slack, and then reinstall the
ribbon cassette.
The tube attachment or label tape
cassette has not been installed
correctly.
Detach the tube attachment or the
label tape cassette and then install
it again.
The tube or label tape is crushed,
twisted, or otherwise misshapen.
Cut off the misshaped portion
and then install the media again.
Use printing media that is not
misshaped.
The tube or label tape is dirty.
Remove the dirt.
The transport rollers are dirty.
Refer to “Cleaning the transport
rollers” (page 102) and clean the
transport rollers.
The print head is dirty.
Refer to “Cleaning the print head”
(page 104) and clean the print
head.
Tube cleaner is dirty.
Refer to “Cleaning/Replacing the
tube cleaner” (page 104) and wipe
the dirt with sponge.
Tube cleaner is worn.
Replace with new cleaner.
Contact your nearest dealer
to purchase replacement tube
cleaners.