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Canon MP730 MultiPASS MP730 Quick Reference Guide - Page 69

Copying problems - printhead replacement part

UPC - 013803031683

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The ink empty message is displayed differently on the printer status monitor than how it is displayed on the machine's LCD. While you are printing from your computer, if the ink empty message is displayed on the printer status monitor and on the machine's LCD, press [Resume] on the machine and cancel the job. On the printer status monitor, the message changes to [Ink low] and you can continue printing for a short period of time. However, the ink empty message on the machine's LCD does not change so replace the appropriate ink tank. Copying problems See below if you are having problems copying. For printing-related problems, see the items marked with P in Problems printing from your computer, p. 10-2. Cannot make a copy (the document or paper will not feed into the machine). 1. Is there anything displayed in the LCD? If nothing is displayed, see p. 10-14. 2. Is the Alarm light blinking? If it is blinking, see p. 10-18. 3. Is the document loaded correctly? Check that the document is loaded correctly on the platen glass or Fax Model ADF ( p. 2-2). 4. See Paper does not feed properly on p. 10-3. 5. Are the ink tanks installed correctly? Press [Open] and lift up the scanning unit (Printer cover). Press "PUSH" on the tanks and check that they are securely inserted. 6. Print the nozzle check pattern ( Maintaining the printhead, p. 9-3). Paper comes out but there is nothing copied on it. 10 1. Is the document loaded correctly? If placing the document on the platen glass, the side to be copied should be face down. Fax Model If placing the document in the ADF, the side to be copied should be face up ( p. 2-2). 2. Has ink run out? If nothing prints or one of the colors does not print, check if the ink tanks are empty. Replace the ink tank(s) if necessary. Also, make sure the orange tape has been completely removed from the ink tanks. Troubleshooting Correct Tape not removed completely InkBTCaIn-k3eY Yellow Made in Japan PUSU Remove the tape up to the perforations. 3. Print the nozzle check pattern ( Maintaining the printhead, p. 9-3). Chapter 10 Troubleshooting 10-5

Section	Page
Preface	2
How to use the documentation provided	3
Reading the documentation	4
Installing the Utility Software	4
Viewing the documentation on the CD-ROM	4
Type conventions	6
Contents	7
Safety information	9
Location	9
Power Supply	10
Handling	11
Maintenance	12
Legal limitation on usage of your product and the use of images	13
Users in the U.S.A.	13
Pre-installation requirements for Canon facsimile equipment	13
Connection of the equipment	14
In case of equipment malfunction	14
Rights of the telephone company	14
FCC Notice	14
Users in Canada	15
Pre-installation requirements for Canon facsimile equipment	15
Introduction	17
Unpacking your machine	17
System requirements	18
Main components of the machine	19
Operation panel of the machine	20
Documents and print media	23
Documents	23
Document requirements	23
Loading documents	24
Print media	25
Loading requirements	25
Setting the paper thickness lever	26
Setting the print media size and type	26
Loading print media	27
Printing from your computer —Basic operation	29
Printing documents	29
Setting the paper type and print quality/[Main] tab	30
More information	31
Photo printing from a memory card —Basic operation	33
Before printing from a memory card	33
nserting/removing a memory card	34
Inserting a memory card	34
Removing a memory card	35
Printing methods	36
Printing an index	37
Printing all frames	38
Printing a single frame	40
Reading data from or writing data to a memory card	42
Enabling/disabling overwriting memory card data	42
More information	43
Copying —Basic operation	45
Before copying	45
Making copies	45
Improving copied images	45
Setting color or black & white copying	45
Adjusting the image quality (resolution)	46
Adjusting the exposure (density)	46
More information	46
PC Faxing —Basic operation	47
Sending a fax	47
Characters and symbols for fax numbers	48
More information	48
Faxing with your machine —Basic operation	49
Sending faxes from your machine	49
Before sending faxes	49
Sending methods	51
Speed dialing	52
Receiving faxes to your machine	55
Before receiving faxes to your machine	55
Receiving faxes manually	56
Canceling receiving	56
More information	56
Scanning —Basic operation	57
Scanning methods	57
Using the [Scan] key on the operation panel	57
More information	57
Maintenance	59
Replacing ink tanks	59
When to replace an ink tank	59
Guidelines	59
Replacing an ink tank	60
Maintaining the printhead	61
Flowchart of printhead maintenance	61
Printing the nozzle check pattern	62
Cleaning the printhead	62
Aligning the printhead	63
More information	64
Troubleshooting	65
Problems installing and removing software	65
Problems turning on the computer	66
Problems printing from your computer	66
Copying problems	69
Problems scanning	70
Problems receiving faxes	72
Problems sending faxes	75
Telephone problems	76
Problems using a memory card	76
If nothing displays in the LCD (if there is no power)	78
If the power disconnects unexpectedly	79
Removing jammed paper	79
Removing jams in the paper output tray	79
Removing jams from the machine’s interior	79
If there are repeated paper jams	80
Removing jammed documents	80
If the nozzle check pattern does not print properly	82
Interpreting the messages	82
LCD messages	82
If you cannot solve the problem	82
Machine settings	83
Printing a list to check the current settings	83
Accessing the machine settings	83
Settings	84
Specifications	91
General specifications	91
System requirements	93
Ink specifications	93
Print specifications	94
Photo print specifications	94
Copy specifications	94
Fax specifications	95
Scan specifications	96
Telephone specifications	96

Match case Limit results 1 per page

Chapter 10

Troubleshooting

10-5

Troubleshooting

The ink empty message is displayed differently on the printer status monitor than

how it is displayed on the machine’s LCD.

While you are printing from your computer, if the ink empty message is displayed on the printer

status monitor and on the machine’s LCD, press [Resume] on the machine and cancel the job. On

the printer status monitor, the message changes to [Ink low] and you can continue printing for a

short period of time.

However, the ink empty message on the machine’s LCD does not change so replace the appropriate

ink tank.

Copying problems

See below if you are having problems copying.

For printing-related problems, see the items marked with

Problems printing from your

computer

, p. 10-2.

Cannot make a copy (the document or paper will not feed into the machine).

Is there anything displayed in the LCD?

If nothing is displayed, see p. 10-14.

Is the Alarm light blinking?

If it is blinking, see p. 10-18.

Is the document loaded correctly?

Check that the document is loaded correctly on the platen glass or

ADF (

p. 2-2).

See

Paper does not feed properly

on p. 10-3.

Are the ink tanks installed correctly?

Press [Open] and lift up the scanning unit (Printer cover). Press “PUSH” on the tanks and check that

they are securely inserted.

Print the nozzle check pattern (

Maintaining the printhead

, p. 9-3).

Paper comes out but there is nothing copied on it.

Is the document loaded correctly?

If placing the document on the platen glass, the side to be copied should be face down.

placing the document in the ADF, the side to be copied should be face up (

p. 2-2).

Has ink run out?

If nothing prints or one of the colors does not print, check if the ink tanks are empty. Replace the ink

tank(s) if necessary. Also, make sure the orange tape has been completely removed from the ink tanks.

Print the nozzle check pattern (

Maintaining the printhead

, p. 9-3).

Fax Model

PUSU

Yellow

Made in Japan

Ink Tank

BCI-3eY

Remove the tape up to the perforations.

Correct

Tape not removed completely