Canon MP830 Service Manual

Canon MP830 - PIXMA Color Inkjet Manual

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  • Canon MP830 | Service Manual - Page 1
    PIXMA MP830 SERVICE MANUAL Canon Copyright 2006, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
  • Canon MP830 | Service Manual - Page 2
    trademarks or trademarks of the respective holders. Copyright All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another language without the written permission of Canon Inc., except in the case of internal business use. Copyright © 2006 by
  • Canon MP830 | Service Manual - Page 3
    OUTLINE This manual consists of the following three parts to provide information necessary to service the PIXMA MP830: Part 1: Maintenance Information on maintenance and troubleshooting of the PIXMA MP830 Part 2: Technical Reference New technology and technical information such as FAQ's (Frequently
  • Canon MP830 | Service Manual - Page 4
    ERROR DISPLAY / INDICATION 2-1. Operator Call Errors 2-2. Service Call Errors 2-3. Fax Errors 2-4. Other Error Messages 2-5. Warnings 2-6. Troubleshooting by Symptom 3. REPAIR 3-1. Notes on Service Part Replacement (and Disassembling / Reassembling) 3-2. Special Notes on Repair Servicing (1) Power
  • Canon MP830 | Service Manual - Page 5
    4. FAQ (Problems Specific to the MP830 and Corrective Actions) Part 3: APPENDIX 1. BLOCK DIAGRAM 2. CONNECTOR LOCATION AND PIN LAYOUT 2-1. Logic Board Ass'y 2-2. NCU Board 2-3. Relay Board 2-4. Card Slot Board 2-5. Operation Panel Board 2-6. Carriage Board (Print Head Connector) 3. PIXMA MP830
  • Canon MP830 | Service Manual - Page 6
    Part 1 MAINTENANCE
  • Canon MP830 | Service Manual - Page 7
    consumables that require replacement by a service engineer. 1-2. Customer Maintenance Adjustment Timing Print head alignment At print head replacement. Purpose To ensure accurate dot placement. Tool - Machine buttons - Computer (automatic settings via the MP driver) Approx. time 3 min. 1-1
  • Canon MP830 | Service Manual - Page 8
    ) Years of use: 5 years of use (2) Print head Same as the machine life. (3) Ink tank (target value) 230 pages 10,260 pages 7,450 pages 150 pages 610 pages 300 pages Pattern Black text Color chart Ink tank used PGI-5BK PGI-5BK CLI-8C CLI-8M CLI-8Y Print yield Approx. 880 pages Approx. 1,250 pages
  • Canon MP830 | Service Manual - Page 9
    Approx. 280 pages Approx. 250 pages Approx. 390 pages Black text: When printing the Canon standard pattern (1,500 characters per page) on A4 size plain paper, with the default settings in the Windows XP driver, using Word 2003. Color chart: When printing the ISO/JIS-SCID N5 pattern on A4 size plain
  • Canon MP830 | Service Manual - Page 10
    indicated by the Alarm LED lit in orange, and the error and its solution are displayed on the LCD in text and by icon. 2) Warnings during printing from a computer are displayed on the printer driver Status Monitor. 3) Error codes are printed in the "operator call/service call error record" area in
  • Canon MP830 | Service Manual - Page 11
    . continue but early replacement recommended. ink absorber is full, is likely to occur soon. The connected digital camera or digital video camera does not support Camera Direct Printing. [2001] Incompatible device detected. Remove the
  • Canon MP830 | Service Manual - Page 12
    unit 7 times Waste ink [5B00] The waste ink absorber is full. absorber full - Ink absorber kit 8 times Print head [5200] The print head temperature exceeded the specified temperature rise value. error - Print head - Logic board 9 times EEPROM error [6800] A problem occurred in writing
  • Canon MP830 | Service Manual - Page 13
    fax function supported in the receiving machine #099 TX / RX Transmission terminated mid-way by pressing the Stop/Reset button #995 TX / RX During TX (sending): Memory transmission reservation cancelled During RX (receiving): Image data received in the memory cleared (2) Service error codes
  • Canon MP830 | Service Manual - Page 14
    ##280 TX ##281 TX ##282 TX ##283 TX ##284 TX ##285 TX ##286 TX ##287 TX ##288 TX ##289 TX ##290 TX ##670 TX ##671 RX ##672 TX ##673 RX ##674 TX ##675 RX ##750 TX ##752 TX ##753 TX ##754 TX ##755 TX ##757 TX ##758 TX ##759 TX ##760 TX ##762 TX ##
  • Canon MP830 | Service Manual - Page 15
    . Press the Black button to continue the operation. Supported image files are not in the memory card. The error message is displayed for a while, then disappears. During selecting images or specifying the number After the error message is displayed for a while, of copies, the total print quantity
  • Canon MP830 | Service Manual - Page 16
    unit (printer cover) is opened, the carriage does not move to the ink tank replacement position. Protection of excess rise of If the print head temperature does not fall, the error code If the print head temperature exceeds the specified limit, the print head temperature "5200" is displayed
  • Canon MP830 | Service Manual - Page 17
    2-6. Troubleshooting by Symptom Symptom Solution Faulty operation The power does not turn on. The power turns off immediately after poweron. - Confirm the connection of - the power cord, and - between the logic board and the power supply unit. - Replace the - power supply unit, or - logic board
  • Canon MP830 | Service Manual - Page 18
    ASF sub-rollers. A part of a line is missing on printouts. - Replace the - ink tank, or - print head*1. Color hue is incorrect. - Replace the - ink tank, or - print head*1. - Perform print head alignment. Printing is incorrect. Replace the logic board. No ejection of black ink. - Replace the
  • Canon MP830 | Service Manual - Page 19
    Troubleshooting (1) Identification of a trouble A fax machine transmits image data to a receiver through a telephone line. A trouble in any of the transmitter, receiver, and telephone line can prevent the machine from transmitting image data properly. For the best solution to your fax trouble
  • Canon MP830 | Service Manual - Page 20
    of the trouble h. The other party's fax condition - Number of sheets transmitted - Communication mode (automatic or manual) - Whether an error occurred or not - Reception condition, etc. Memo: The number of sheets / times of communication and error code can be confirmed in EEPROM information print
  • Canon MP830 | Service Manual - Page 21
    the 3-point communication shown in the diagram. Test flowchart of communication test between Canon machines: Ask a non-Canon machine user to request servicing, and conduct the 4-point communication test shown below. Test flowchart of communication test
  • Canon MP830 | Service Manual - Page 22
    to 6] - EEPROM information print - Service test print - Printing via USB connection - Copy - Direct printing from a digital camera - Fax transmission and reception 7. Perform the print head alignment in the user mode. Absorber kit QY5-0153 After replacement: 1. Reset the waste ink counter. [See
  • Canon MP830 | Service Manual - Page 23
    To the table of contents 1-16 To the top
  • Canon MP830 | Service Manual - Page 24
    and connected correctly. [See 3-2. Special Notes on Repair Servicing, for details.] - Do not drop the ferrite core, which may cause damage. - Protect electrical parts from damage due to static electricity. - Before removing a unit, after removing the power cord, allow the machine to sit for approx
  • Canon MP830 | Service Manual - Page 25
    3-2. Special Notes on Repair Servicing If there is a power failure or if you disconnect the power cord, the date/time settings as well as all documents stored in memory will be lost. User data and speed dialing settings are retained (1) Power supply unit removal / reassembly Removal: - Remove the
  • Canon MP830 | Service Manual - Page 26
    - Disconnect the 2 connectors. Reassembly: - Connect the 2 connectors. - Connect the arrester ground wire. - Align the ground wire in the groove at 2 locations. 1-20
  • Canon MP830 | Service Manual - Page 27
    (2) Cassette, front door (paper output tray), and door damper removal - Pull out the cassette and remove it from the machine. - Warp the front door up a little and push its right side downward to remove it from the bottom case. - When removing the front door, remove the door damper from the hole of
  • Canon MP830 | Service Manual - Page 28
    Left hook Right hook Left side cover Right side cover (5) Front cover (right and left) removal - While pushing the hook with a flat-blade screwdriver, pull the front cover toward you to remove it. Left front cover Right front cover 1-22
  • Canon MP830 | Service Manual - Page 29
    (6) DF front cover removal - Remove the screw. Release the hook while pushing it in the direction indicated by the arrow in the photo. (7) DF rear cover removal - Remove the screw. Release the hook while pushing it in the direction indicated by the arrow in the photo. - Slide the stop arm in the
  • Canon MP830 | Service Manual - Page 30
    (8) Stop arm removal - Rotate the arm 90 degrees clockwise, pull it toward you to remove it. (9) DF grip cover and DF right cover removal - Remove the screws. A: DF grip cover screws B: DF right cover screws 1-24
  • Canon MP830 | Service Manual - Page 31
    (10) Document feed unit removal - Remove the 5 screws and 1 connector. (11) Separation tab, document feed roller, and separation roller cleaning - Wipe them with a dry and soft clean cloth. 1. Document feed roller 2. Separation roller 3. Separation tab 1-25
  • Canon MP830 | Service Manual - Page 32
    (12) DF cable cover removal - Remove the 2 screws. Cable position: 1-26
  • Canon MP830 | Service Manual - Page 33
    (13) ADF hinge removal - Remove the 3 screws. (14) Operation panel (right and left) removal - Release 6 hooks each from the right and left operation panels. Left (15) LCD upper cover removal - Push the front end of the LCD upper cover upward with your fingers and remove it. - 4 hooks need to be
  • Canon MP830 | Service Manual - Page 34
    (16) Operation panel unit removal - Remove the 4 screws. - Remove the flat cable. (17) LCD unit removal - Remove the screw and disconnect the flat cable. (18) Logic board ass'y wiring 1-28
  • Canon MP830 | Service Manual - Page 35
    (19) Scanner stop arm removal - Shift the both left and right stopper outward, then lift the Scanner Stop Arm. 1-29
  • Canon MP830 | Service Manual - Page 36
    unit. (21) Cable holder sheet position - The cable holder sheet is attached to the prescribed location with double-sided adhesive tape. (22) Scanner unit removal - On the logic board, remove the flat cable from CN602, and remove the core. - On the logic board, remove the flat cables from
  • Canon MP830 | Service Manual - Page 37
    - Hold the scanner unit upright and lift the left stopper in the direction indicated by the arrow 1 in the photo. - Slide the left of the scanner unit in the direction indicated by the arrow 2 in the photo, then slide the scanner unit in the direction of the arrow 3 and remove it. 1-31
  • Canon MP830 | Service Manual - Page 38
    (23) Main case unit removal - Remove the 4 screws. - Disconnect the solenoid connector, and lift the main case unit. (24) Base case and printer unit wiring 1-32
  • Canon MP830 | Service Manual - Page 39
    1-33
  • Canon MP830 | Service Manual - Page 40
    1-34
  • Canon MP830 | Service Manual - Page 41
    1-35
  • Canon MP830 | Service Manual - Page 42
    (25) Logic board ass'y removal - Remove all the flat cables and harnesses from the logic board. - Remove the 7 screws. (26) Printer unit removal - Remove the 4 screws, and lift the printer unit to remove it. 1-36
  • Canon MP830 | Service Manual - Page 43
    To the table of contents To the top 1-37
  • Canon MP830 | Service Manual - Page 44
    stretched (in the direction indicated by the blue arrow in the figure below). 2) After replacement, be sure to perform the service test print, and confirm that no strange noise or faulty print operation (due to dislocation of the belt or gear, or out-of-phase motor, etc.) occurs Note: The red
  • Canon MP830 | Service Manual - Page 45
    *1 drop = 9 to 18 mg is not feasible) 2) CL base / CL gear No Part name 10 CL input gear 11 CL gear base *1 drop = 9 to 18 mg Where to apply grease/ oil Grease/ oil name Grease/ oil amount Number of drops*
  • Canon MP830 | Service Manual - Page 46
    3) PR shaft / LF roller bushing Number of No Part name Where to apply grease/ oil Grease/ oil name Grease/ oil amount Number of drops* Floil KG107A 13.5 to 27 mg 1.5 4 *1 drop = 9 to 18 mg 4) Open button To the table of contents 1-40 To the top
  • Canon MP830 | Service Manual - Page 47
    mold part of the document cover. - No gap between the platen glass reference edges and the corresponding sponge edges. (5) User mode Function Procedures Remarks Print head manual cleaning See "Standalone machine operation" below, or perform from the MP driver Maintenance tab. Print head deep
  • Canon MP830 | Service Manual - Page 48
    result - CD / DVD sensor correction result EEPROM information print - Model name - Destination - ROM version - Waste ink amount - Print information - Error information Procedures See "Service mode operation procedures" below. See "Service mode operation procedures" below. Remarks Set a sheet of
  • Canon MP830 | Service Manual - Page 49
    , (2) EEPROM information print. 4 times Green (COPY) Waste ink counter resetting 5 times Orange (Alarm) Destination settings See "Destination settings procedures" below. 6 times Green (COPY) Print head deep cleaning Cleaning of both black and color 7 times Orange (Alarm) LF correction See
  • Canon MP830 | Service Manual - Page 50
    Paper Plain paper Paper name Canon HR-101 Canon PB PAPER GF-500 (64 g/m2), Canon Office Planner HP BrightWhite (90 g/m2), Canon Office (80 g/m2) Canon Extra, STEINBEIS Vision Classic White Note: - The High Resolution Paper is the most desirable for LF correction printing (Canon HR-101 is used at
  • Canon MP830 | Service Manual - Page 51
    ON/OFF button. - Each time the Stop/Reset button is pressed, the Alarm LED and the COPY button light alternately, Alarm in orange and COPY in green. - If the Stop/Reset button is pressed 3 times or more, then the ON/OFF button is pressed, the machine returns to the service mode menu selection. 1-45
  • Canon MP830 | Service Manual - Page 52
    the logic board is replaced in servicing. 1) Before replacement of the logic board ass'y, check the waste ink amount in EEPROM information print. [See 3-4. Verification Items, (2) EEPROM information print.] 2) In the waste ink amount setting mode, press the Stop/Reset button the specified number of
  • Canon MP830 | Service Manual - Page 53
    value to the EEPROM. Print EEPROM information to confirm that the value is properly set to the EEPROM. Confirm the operation after replacement of the operation panel unit or LCD unit. 1) In the button and LCD test mode, press the Stop/Reset button. The LCD turns
  • Canon MP830 | Service Manual - Page 54
    is any button left un-pressed (a blue segment remained in step 3) above), even the Stop/Reset button is not accepted. 5) Press the ON/OFF button to return to the service mode menu selection. To the table of contents To the top 1-48
  • Canon MP830 | Service Manual - Page 55
    to 2) AB (K = OK Y = ...): Ink system function check result On the service test print (sample below), confirm the following items: - printing due to carriage movement (standard mode): There shall be no remarkable unevenness. - Check 8, CD / DVD sensor and automatic print head
  • Canon MP830 | Service Manual - Page 56
    (2) EEPROM information print Print sample: 1: MP830 2: JPN 3: V1.00 4: IF(USB2=1) 5: D=020.1 6: ST=2006/01/28-18:30 7: ER(ER0=1300 ER1=5100) 8: LPT=2006/05/01-12:09 9: PC(M=002 R=000 T=001 D=009 C=000) 10: CLT(BK=2006/01/28-18:38 CL=
  • Canon MP830 | Service Manual - Page 57
    /service call error record 8. Last printing date & time 9. Purging count (manual/deep cleaning/timer/dot count/ink tank and print head replacement) 10. Cleaning date & time (BK/CL) 11. Print head replacement count 12. Ink tank replacement count (PBK/BK/Y/M/C) 13. Ink status (PBK/BK/Y/M/C) 14. Power
  • Canon MP830 | Service Manual - Page 58
    63. Print head ID 64. Ink ejection level (PBK, BK, Y, M, M2, C, C2) 65. The last 2 errors (including user errors and copy scan errors. Even if the same errors occur, they are recorded individually.) 66. The last 2 errors 67
  • Canon MP830 | Service Manual - Page 59
    user mode, press and hold the Stop/Reset button until the Alarm LED blinks 13 times in orange, then release the button. Transmission report (with service error code and dump list) In service data #1 SSSW SW01, set bit 0 and bit 1 to "1." The service error code and dump list will be added to the
  • Canon MP830 | Service Manual - Page 60
    1-54
  • Canon MP830 | Service Manual - Page 61
    *1: Transaction number (4 digits) 1-55
  • Canon MP830 | Service Manual - Page 62
    the other party is a Canon fax *4: Communication start date and time (in 24-hour display) *5: Communication duration (in minutes and seconds) *6: The number of pages completely transmitted *7: "NG" and service error code To the table of contents To
  • Canon MP830 | Service Manual - Page 63
    carriage is automatically locked in place.) [See Caution 2 below.] 4) Slide the scanner lock switch to lock the scanner. Caution: (1) If the print head is removed from the machine and left alone by itself, ink (the pigment-based black ink in particular) is likely to dry. For this reason, keep the
  • Canon MP830 | Service Manual - Page 64
    Part 2 TECHNICAL REFERENCE
  • Canon MP830 | Service Manual - Page 65
    photo quality prints. The combination of the pigment-based black ink and the dye-based inks (CLI-8 series) makes the ink system strong in both photo and text printing. (2) Super-photo quality printing By the FINE technologies, 1 pl of ultra-fine ink droplet is adopted. The MP830 provides excellent
  • Canon MP830 | Service Manual - Page 66
    (10) Fax - 100 coded speed dials - 250 page reception in the memory (based on the Canon standard transmission chart) - Super G3 high speed fax To the table of contents To the top 2-2
  • Canon MP830 | Service Manual - Page 67
    To prevent printing problems due to bubbles, dust, or ink clogging, print head cleaning is performed before the start of printing (when the cleaning flag is on), except in the following cases: - Cleaning on arrival: Performed when the scanning unit (printer cover) is closed. - Manual cleaning / deep
  • Canon MP830 | Service Manual - Page 68
    the same time) Via the MP driver (Selectable from Black, Color, or 1.95 (Black) All at the same time) 1.06 (Color) If the print head has not been capped before power-on (All in sequence) 0.38 (Black) 1.06 (Color) 35 (Black) 40 (Color) 90 (All at the same time) 45 (Black) 65 (Color) 80 (All in
  • Canon MP830 | Service Manual - Page 69
    Default setting Selectable in the printer driver Main tab Selectable after clicking Custom in the Main tab Ink used PigBk: PGI-5BK C: CLI-8C(small droplet) M: CLI-8M(small droplet) Y: CLI-8Y k: CLI-8BK c: CLI-8C(small droplet) m: CLI-8M(small droplet) Print control Bi: Bi-directional
  • Canon MP830 | Service Manual - Page 70
    Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used 3-2. Normal Grayscale Printing via Computer Paper type （Canon C/M/Y/c/m/k MP driver Custom setting
  • Canon MP830 | Service Manual - Page 71
    6 passes, Bi C/M/Y/c/m/k 3-5. Camera Direct Printing Paper type （Canon specialty paper） Item 5 Fast Plain paper, Camera Direct printing Print quality Resolution HxV (dpi) Print control Ink used MP driver Custom setting 4 3 2 1 Camera Fine Direct print 1200X1200 4 passes, Bi PigBk
  • Canon MP830 | Service Manual - Page 72
    type （Canon specialty paper） Item Plain paper Single sided Black Print quality Resolution HxV (dpi) Print control Ink used Plain paper Print quality 5 Fast Fast 300X300 1 pass, Bi PigBk Fast 1200X2400 6 passes, Bi C/M/Y/c/m/k 1200X2400 6 passes, Bi C/M/Y/c/m/k MP driver Custom setting
  • Canon MP830 | Service Manual - Page 73
    (dpi) 300X300 Print control 1 pass, Bi Ink used PigBk/C/M/Y Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used Matte Photo Paper (MP-101) Single sided Black/Color Print quality Resolution HxV (dpi) Print control Ink used Photo
  • Canon MP830 | Service Manual - Page 74
    solution: smeared. Cancel automatic duplex - The back side of printing, and manually paper gets print each side of paper. smeared. - Even after Bottom Cleaning by user: plate cleaning 1. Perform Bottom plate cleaning (from the MP driver or via the operation panel) up to 3 times*1. was
  • Canon MP830 | Service Manual - Page 75
    guide properly. - Paper feeds at an angle. - A margin appears on printouts. Uneven printing at - In the low temperature the trailing edge of and low humidity 9 B Print results paper environment Due to decrease of the friction coefficient and inaccurate print head alignment. - Perform Manual
  • Canon MP830 | Service Manual - Page 76
    before the FAX mode.) - To print the fax immediately after reception, press the FAX button. - Fax cannot be received. - Fax is not printed. Fax received in the Pressing of the Stop/Reset An error (such as "no memory button to clear an error. paper" error) at reception of the fax is cleared
  • Canon MP830 | Service Manual - Page 77
    REFERENCE, and PRINT DOCUMENT. Or replace the applicable ink tank. - Color fax cannot be received. - Color fax is received in the memory. *1: Change the paper in each Bottom plate cleaning. The cleaning can end when paper does not get any soiling. *2: Locations to clean in servicing when soiling
  • Canon MP830 | Service Manual - Page 78
    the Menu button. Select Maintenance / Settings, Maintenance, then Roller cleaning. 5) The paper wipes off ink from the sub-rollers. * Occurrence level: A: The symptom is likely to occur frequently. (Caution practical issues are assumed. To the table of contents To the top 2-14
  • Canon MP830 | Service Manual - Page 79
    Part 3 APPENDIX
  • Canon MP830 | Service Manual - Page 80
    and Credit Card size not supported) 64 to 105g/m2 (plain paper) Scanning unit open, Presence of print head / ink tanks, Opening / Closing of inner cover, Remaining ink amount (optical / dot count), Printing position, Paper presence, Paper end sensor, Waste ink amount, Internal temperature, Pick-up
  • Canon MP830 | Service Manual - Page 81
    Scanner> Type Sensor type Optical resolution Scanning resolution (software interpolation) Gradation (input / output) Document size Scanner driver Flat bed scanner / color: 1 to 99 copies Memory card drive Storage function Compact Flash TYPE miniSD memory Supported memory
  • Canon MP830 | Service Manual - Page 82
    ) Supported paper type Print layout Trimming Image optimization *2: Canon-brand sticker. Printing on Photo Stickers is available only when the Layout function on the camera has a 16-up option. *3: Available only with a Canon PictBridge camera. - Default (selections based on the printer settings
  • Canon MP830 | Service Manual - Page 83
    64 levels of gray - Density adjustment: 3 levels Transmission and reception: Approx. 250 pages (Canon fax standard chart, standard mode) - Black & white : 8 pels per mm x 3.85 lines per mm - Black & white , : 8 pels per mm x 7.71 lines per mm - Color: 200 x 200 dpi ECM (Error
  • Canon MP830 | Service Manual - Page 84
    Dye-based black, cyan, magenta, yellow PGI-5BK (pigment-based), CLI-8BK / C / M / Y (dye-based) Print head, approx. 60g As a service part (not including ink tanks) QY6-0061-000 Model name and destination Pigment-based ink PGI-5BK BCI-9BK CLI-8BK PIXMA MP830 Other than
  • Canon MP830 | Service Manual - Page 85
    O: Usable X: Not usable Note: The ink tanks for the Japanese models are not compatible with those for the non-Japanese models. Be sure to use the appropriate ink tanks in servicing. To the table of contents To the top 3-27
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PIXMA MP830
SERVICE
MANUAL
Canon
Copyright 2006, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.