Canon MultiPASS F20 MultiPASS F20 Basic Guide - Page 92

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MultiPASS Status Monitor messages Display the MultiPASS Status Monitor on your computer to see the status of the machine. On the Windows desktop, click [Start], point to [Programs] or [All Programs], point to [MultiPASS Suite], then click [MultiPASS Status Monitor]. If a warning or attention is displayed, follow the instructions of the message. If you cannot solve the problem If you have a problem with your machine that you cannot solve with the information provided in this chapter, contact the Canon Customer Care Center. • For e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.canontechsupport.com) • 24-hour, Fax-On-Demand System for product specification and technical information (1-800-526-4345) • Technical support, free of service charges, Monday-Saturday (excluding holidays) for products still under warranty (1-757-413-2848) NOTE • Within Canada, call for technical support 24 hours a day, 7 days a week (1-800-OK-CANON). • Support program specifics are subject to change without notice. • Refer to the individual product information for warranty details. CAUTION • If the machine makes strange noises, emits smoke or strange smells, unplug it immediately and contact the Canon technical support. Do not attempt to disassemble or repair the machine yourself. IMPORTANT • Attempting to repair the machine yourself may void the limited warranty. If you contact the Canon technical support, make sure you have the following information ready: • Product name: MultiPASS F20 • Serial number (located on the label located at the back of the machine) • Details of the problem • Steps taken to try to resolve the problem and the results 10-16 Troubleshooting Chapter 10

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10-16
Troubleshooting
Chapter 10
MultiPASS Status Monitor messages
Display the MultiPASS Status Monitor on your computer to see the status of the machine.
On the Windows desktop, click [Start], point to [Programs] or [All Programs], point to
[MultiPASS Suite], then click [MultiPASS Status Monitor]. If a warning or attention is displayed,
follow the instructions of the message.
±
If you cannot solve the problem
If you have a problem with your machine that you cannot solve with the information
provided in this chapter, contact the Canon Customer Care Center.
•
For e-mail technical support, the latest driver downloads and answers to frequently asked
questions
(www.canontechsupport.com)
•
24-hour, Fax-On-Demand System for product specification and technical information
(1-800-526-4345)
•
Technical support, free of service charges, Monday–Saturday (excluding holidays) for
products still under warranty
(1-757-413-2848)
NOTE
•
Within Canada, call for technical support 24 hours a day, 7 days a week
(1-800-OK-CANON)
.
•
Support program specifics are subject to change without notice.
•
Refer to the individual product information for warranty details.
CAUTION
• If the machine makes strange noises, emits smoke or strange smells, unplug it immediately and
contact the Canon technical support. Do not attempt to disassemble or repair the machine
yourself.
IMPORTANT
• Attempting to repair the machine yourself may void the limited warranty.
If you contact the Canon technical support, make sure you have the following information
ready:
•
Product name: MultiPASS F20
•
Serial number (located on the label located at the back of the machine)
•
Details of the problem
•
Steps taken to try to resolve the problem and the results