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Canon MultiPASS MP700 MultiPASS MP730 User's Guide - Page 124

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If you cannot solve the problem If you have a problem with your machine that you cannot solve with the information provided in this chapter, contact the Canon Customer Care Center. CAUTION • If the machine makes strange noises, emits smoke or strange smells, unplug it immediately and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. IMPORTANT • Attempting to repair the machine yourself may void the limited warranty. If you contact the Canon Customer Care Center, make sure you have the following information ready: • Product name: MultiPASS MP730 or MultiPASS MP700 • Serial number (located on the label located at the back of the machine) • Details of the problem • Steps taken to try to resolve the problem and the results 12 Troubleshooting Chapter 12 Troubleshooting 12-23

Section	Page
Preface	2
How to use the documentation provided	3
Type conventions	4
Contents	5
Safety information	7
Location	7
Power Supply	8
Handling	9
Maintenance	10
Legal limitation on usage of your product and the use of images	11
Users in the U.S.A.	11
Pre-installation requirements for Canon facsimile equipment	11
Connection of the equipment	12
In case of equipment malfunction	12
Rights of the telephone company	12
FCC Notice	12
Users in Canada	13
Pre-installation requirements for Canon facsimile equipment	13
Introduction	16
What your machine can do	16
Unpacking your machine	17
Main components of the machine	18
Operation panel of the machine	19
Document handling	21
Document requirements	21
Loading documents	22
Using the platen glass	22
Using the ADF	22
Print media handling	23
Recommended print media and requirements	23
General print media guidelines	26
Setting the paper thickness lever	27
Setting the print media size and type	28
Loading print media	29
Loading paper	29
Loading envelopes	29
Loading banner paper	31
Photo printing from a memory card	32
Compatible memory cards	32
Recommended print media	32
Inserting/removing a memory card	33
Inserting a memory card	33
Removing a memory card	34
Printing methods	35
Printing an index	36
Printing all frames	37
Printing a single frame	39
Printing a range of frames	41
DPOF (Digital Print Order Format) printing	43
Setting vivid photo printing	45
Setting date printing	45
Reading data from or writing data to a memory card	46
Enabling/disabling overwriting memory card data	46
Copying	48
Documents you can copy	48
Making copies	48
Improving copied images	48
Setting color or black & white copying	48
Adjusting the image quality (resolution)	49
Adjusting the exposure (density)	49
Reducing or enlarging a copy	50
Using preset copy ratios	50
Using custom copy ratios	50
Copying an image to fit the page	50
Advanced copy features	51
Copying two pages on a single page	51
Borderless copying	52
Repeating an image on a page	53
Creating a mirror image	55
Shrinking an image to fit the page	56
Registering information in your machine	57
Guidelines for entering numbers, letters, and symbols	57
Registering required sender information	58
Entering the sender information	59
Setting the telephone line type	60
Setting daylight saving	61
24 Press [Set] twice.	62
Speed dialing	63
Speed dialing methods	63
Registering one-touch speed dialing	64
Changing or deleting an entry	65
Registering coded speed dialing	66
Changing or deleting an entry	67
Registering group dialing	68
Changing or deleting an entry	69
Using speed dialing	70
Printing speed dialing lists	71
Sending faxes	72
Documents you can fax	72
Sending methods	72
Memory sending	72
Manual sending	73
Improving faxed images	74
Setting color or black & white transmission	74
Adjusting the image quality (fax resolution)	74
Adjusting the scan exposure	75
Dialing methods	75
Redialing a busy number	76
Manual redialing	76
Automatic redialing	76
Sending the same document to several recipients (sequential broadcasting)	78
Documents stored in memory	79
Printing a list of documents in memory	79
Printing or deleting a document in memory	79
Checking a document’s details	80
Special dialing	81
Dialing through a switchboard	81
Switching temporarily to tone dialing	81
Receiving faxes	82
Setting the receive mode	82
Receiving both faxes and voice calls automatically: FAX/TEL AUTO SW	83
Customizing FAX/TEL AUTO SW	83
Receiving faxes automatically: FAX ONLY MODE	84
Receiving with a DRPD (Distinctive Ring Pattern Detection) service: DRPD	85
Setting the ring pattern	85
Receiving faxes manually: MANUAL MODE	86
Receiving when an answering machine is connected: ANS.MACHINE MODE	87
Adjusting the answering machine	87
Canceling receiving	87
Reports and lists	88
Summary of reports and lists	88
ACTIVITY REPORT	89
Printing the ACTIVITY REPORT	89
Adjusting the ACTIVITY REPORT setting	89
Adjusting the TX REPORT setting	90
Adjusting the RX REPORT setting	91
Printing the USER’S DATA LIST	92
Maintenance	93
Replacing ink tanks	93
When to replace an ink tank	93
Guidelines	93
Replacing an ink tank	94
Maintaining the printhead	95
Flowchart of printhead maintenance	95
Printing the nozzle check pattern	96
Cleaning the printhead	96
Aligning the printhead	97
Cleaning your machine	99
Cleaning the exterior	99
Cleaning the interior	99
Troubleshooting	102
Problems installing and removing software	102
Problems turning on the computer	103
Problems printing from your computer	103
Copying problems	106
Problems scanning	107
Problems receiving faxes	110
Problems sending faxes	112
Telephone problems	113
Problems using a memory card	113
If nothing displays in the LCD (if there is no power)	115
If the power disconnects unexpectedly	116
Removing jammed paper	116
Removing jams in the paper output tray	116
Removing jams from the machine’s interior	116
If there are repeated paper jams	117
Removing jammed documents	117
If the nozzle check pattern does not print properly	119
Interpreting the messages	119
LCD messages	120
If you cannot solve the problem	124
Machine settings	125
Printing a list to check the current settings	125
Accessing the machine settings	125
Settings	126
Specifications	133
General specifications	133
Ink specifications	135
Print specifications	136
Photo print specifications	136
Copy specifications	136
Fax specifications	137
Telephone specifications	138